Technical Support Documentation

This site contains support articles that are designed to save you time and help with common tasks. If at any time you have questions or ideas for revisions or would like to see a new support article regarding a specific topic, feel free to send an e-mail to support@nexcess.net.

Account Management

NEW! The Client Portal allows clients to quickly and easily manage their hosting account and open and manage support tickets — all from a single location.

Refer to Using the Client Portal to Manage Your Account for an in-depth overview of the system's key features as well as detailed instructions on using these features.

Content Delivery Network (CDN)

Domain Management

New!

Managing DNS Records

E-Mail Setup and Management

This section provides access to a wide-range of articles related to “everything e-mail”.

Creating and Managing E-Mail Boxes (SiteWorx)

NEW! Using your SiteWorx account, you can add, manage, and delete e-mail boxes (accounts) for your domain. Refer to the following articles for details.

NOTE: The terms, “e-mail box” and “e-mail account”, are used interchangeably throughout this and other articles related to setting up and managing e-mail.

General SiteWorx E-mail Account Management Features

E-mail Clients

There are a variety of e-mail clients available that you can use to access your e-mail account. Refer to the articles provided in this section for instructions on setting up the e-mail client of your choice.

NOTE: While we try to provide the most up-to-date information involving third-party technologies, we cannot guarantee the accuracy of such content. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

E-mail Client Configuration Settings

To ensure successful e-mail client setup, it's a good idea to be prepared with the appropriate configuration information. Refer to the following articles before setting up an e-mail client.