| Nexcess

About Support

Thu, 29 Jul 2010 15:52:18 -0400

About us * We believe in better hosting ran by people for people (and businesses, of course!). We try to provide a product that is something people can actually use, something that makes sense for our clients and us. If you have any suggestion as to how we can improve upon the service we provide, please contact us, we'd love to hear your ideas. We always try to make time to individually respond to feedback E-Mail, so rest assured that your opinion will be heard. * We're staffed 24x7x365 on…

Account Management (Using the Client Portal)

Fri, 14 Oct 2011 14:19:12 -0400

The Client Portal allows clients to quickly and easily manage their hosting account and utilize the support system - all from a single location. This article describes the system's key features and also provides an overview of the various tools that you can use to find your way around the system quickly and easily.

Android Phone Setup

Fri, 30 Jul 2010 14:44:14 -0400

* Explanation: This article will show you how to properly configure Android's Email Client for use with TLS encryption on any of our services. Step 1: Open Android Email Make sure your Android Device has been activated and that your device is connected to your cellular carrier's wireless network and that you are in an area with wireless coverage.

Support Docs Archives

Sun, 30 Oct 2011 21:11:58 -0400

:!: In progress... This page provides links to documentation that has been archived. For example, instructions for setting up an older version of an e-mail client. * Mozilla Thunderbird 2.x * Mozilla Thunderbird 3.x

Installing b2evolution

Fri, 27 Apr 2012 11:46:37 -0400

b2evolution is a MySQL and PHP-based blogging system and CMS engine that provides a variety of features, including file and photo management, and configurable menus. This article provides instructions on installing b2evolution (v4.1.4) to your hosting account, using SimpleScripts.

Installing bbPress

Fri, 30 Jul 2010 13:36:13 -0400

* This tutorial should guide you through the SimpleScripts installation of bbPress. Step 1: Login to Siteworx and Access SimpleScript First login to your Siteworx account and select the "SimpleScript" option under the "Hosting Features" section of the left Siteworx Menu. Clicking this option will direct you to SimpleScript.

Installing Beehive Forum

Fri, 30 Jul 2010 13:31:10 -0400

* Explanation: This tutorial explains how to install Beehive Forum on your Nexcess hosting account. * Description: Beehive Forum is a free PHP/MySQL discussion forum. Step 1: Download Beehive Forum and Upload to Server * The most recent version of Beehive Forum (0.91) can be downloaded from http://sourceforge.net/projects/beehiveforum/files/. * Extract the Zip archive to your local computer using your preferred archive manager. * upload the forum directory to your web root using FTP.

Block IPs by country

Fri, 30 Jul 2010 23:31:12 -0400

* Explanation: Sometimes your site may not accept orders from other countries, be experiencing a high level of fraudulent orders from countries that you don't ship to, or may not in general be relevant for foreign markets. Sites that generate htaccess code for you * The code generated at the below sites (.htaccess deny) is meant to be pasted into a .htaccess file in the root HTML directory of your domain. If you need help doing this, please contact Support.

Installing Geeklog

Mon, 09 Apr 2012 16:35:04 -0400

Geeklog is a PHP/MySQL-based application for managing dynamic Web content. "Out of the box", it is a blog engine, or a CMS with support for comments, trackbacks, multiple syndication formats, spam protection, and many other vital features. The core Geeklog distribution can be easily extended by the many community developed plug-ins to alter its functionality. Available plug-ins include forums, image galleries, and many more.

Installing WordPress Plug-ins

Mon, 05 Dec 2011 14:31:28 -0400

This article provides instructions on installing a plug-in specifically for WordPress (3.2.1). Prerequisites * WordPress (3.2.1) installed and your WordPress admin login information, which was provided in an e-mail from SimpleScripts after WordPress was installed.

Installing Nucleus CMS

Tue, 03 Apr 2012 16:33:53 -0400

Nucleus CMS is a PHP/SQL blogging tool that includes multiple weblog capabilities, as well as RSS syndication. This article provides instructions on installing and setting up Nucleus CMS (v3.64) onto your Nexcess account, via SimpleScripts. Prerequisites * An existing SiteWorx account.

blogs-serendipity-installation

Wed, 01 Feb 2012 21:07:17 -0400

Setting up WordPress (3.0)

Mon, 05 Dec 2011 14:25:26 -0400

This article provides instructions on how to install WordPress (3.0) on your Nexcess hosting account. Notes * WordPress version 3.0 is not available to be installed through the SiteWorx SimpleScripts system. However, the more recent version (3.2.1), is available to be installed through the SiteWorx SimpleScripts system. Refer to Setting up WordPress (3.2.1) for details.

Setting up WordPress (3.2.1)

Tue, 14 Feb 2012 16:33:44 -0400

This article provides instructions on installing WordPress (3.2.1) on your hosting account, via SimpleScripts. Notes * These instructions assume that you are installing WordPress for the first time. If you are currently running a previous version of WordPress, and you want to upgrade, log in to SiteWorx and select Hosting Features > SimpleScripts. Under My Installations, follow the instructions for upgrading.

Installing WordPress

Fri, 13 Apr 2012 10:28:56 -0400

This article provides instructions on installing WordPress (3.3.1) on your hosting account, via SimpleScripts. Prerequisites * An existing SiteWorx account. Notes * These instructions assume that you are installing WordPress for the first time. If you are currently running a previous version of WordPress, and you want to upgrade, log in to SiteWorx and select Hosting Features > SimpleScripts. Under My Installations, follow the instructions for upgrading.

Viewing Account Credit Balance and History

Fri, 14 Oct 2011 15:07:11 -0400

Viewing Account Credit Balance and History The Client Portal allows you to view a detailed history about the activity of any account credit that is (or has been) generated on your account. For example, when a credit was applied to multiple invoices, you can see when the specific invoice(s) were paid by the account credit.

Adding a New Contact to Your Account

Wed, 11 Jan 2012 13:20:15 -0400

This article provides instructions on adding other contacts to your account. For example, if there is a Web administrator who handles technical issues for your company, you can add that person as a “Technical” contact. Instructions * On the main menu, click Contacts. * From the Actions menu (located at the upper, right-hand corner of the page), select Add Contact. [Select Add Contact from Actions Menu] * Enter the appropriate information for the new contact, and from the Type drop-down li…

Adding a New Credit Card to Your Account

Fri, 24 Feb 2012 17:03:01 -0400

This article provides instructions on adding a new credit card to your account. When adding a new credit card, you will have the option to set the credit card to be automatically billed each time an invoice is generated for your account. Prerequisites * Be sure that you have the correct credit card information on-hand, including the expiration date and the security code.

Adding a New Contact to Your Account

Fri, 14 Oct 2011 14:54:54 -0400

Request Service Cancellation

Fri, 14 Oct 2011 14:49:14 -0400

This article provides information and instructions on how to request service cancellation through the Client Portal. Prerequisites/Notes * If there are currently unpaid invoices for the service that you wish to cancel, the option to cancel will not be available. Be sure that your invoices are paid-in-full before attempting to cancel service. Refer to Viewing Invoices on Your Account and Paying Invoices on Your Account for instructions.

Changing Your Client Portal Password

Wed, 11 Jan 2012 13:02:56 -0400

You can change your password any time, whether you have forgotten it, or would like to change it to a different password. Lost Password If you have forgotten your password, simply click the Lost Password? link on the login page. [Client Portal Login Page: Lost Password Link] You will be prompted to enter your username. After entering your username, an e-mail containing further instructions will be sent to the e-mail address that is specified on your account.

Changing Your Account PIN

Mon, 24 Oct 2011 16:17:11 -0400

As an added security measure, all Nexcess accounts are assigned with a personal identification number (PIN). This number may be required when making inquiries about your account; for example, when contacting Billing or Technical Support. Follow the instructions below if you would like to change your PIN to a number that is easy for you to remember.

Changing Method of Payment

Fri, 24 Feb 2012 17:03:03 -0400

This article provides instructions on how to change your preferred method of payment on your account. For example, your account is currently set up with PayPal as the payment type, and you would like to change it to credit card. In this scenario, you will have the option to specify the credit card information, which will then be stored on your account.

Changing Your Account PIN

Wed, 11 Jan 2012 13:30:03 -0400

Deleting a Credit Card on Your Account

Wed, 11 Jan 2012 13:02:57 -0400

This article provides instructions on deleting a credit card that you currently have specified on your account. Notes * Deleting a credit card will not change the payment type defined for your account. For example, if the payment type for your account is “Credit Card”, and you delete the credit card specified on your account, you will have to manually apply payment to current and future invoices, or choose another method of payment (e.g., PayPal). For details about the various payment options…

Modifying Existing Credit Card Information

Wed, 11 Jan 2012 12:55:03 -0400

When needed, you can modify the nickname and/or the expiration date for an existing credit card defined on your account. Note The credit card number cannot be modified. If you need to change a credit card’s number, you must add it as a new credit card (and then you can delete the original).

Billing Management

Fri, 14 Oct 2011 14:32:04 -0400

Refer to the following articles for details about using the Client Portal to manage invoices and payments billing information for your account: * Viewing Invoices * Paying Invoices * Changing Payment Method (Type) For Your Account * Managing Credit Card Information on Your Account * Viewing Account Credit Balance and History

Managing Contact Information

Fri, 14 Oct 2011 14:49:51 -0400

Refer to the following articles for details on how you can use the Client Portal to manage your account information. * Updating Your Contact Information * Adding a New Contact to Your Account

Managing Credit Card Information on Your Account

Wed, 11 Jan 2012 12:54:44 -0400

Using the Client Portal, you can add, modify, and delete credit cards on your account. Refer to the following articles for instructions: * Adding a New Credit Card to Your Account * Modifying Existing Credit Card Information * Deleting a Credit Card from Your Account

Navigating the Support System

Fri, 14 Oct 2011 14:59:54 -0400

The Client Portal provides a variety of convenient ways to view and open support tickets for your account. Ticket Summary on the Account Overview Page The Account Overview page displays the most recent support ticket activity that has occurred for your account (in the Ticket Overview box). [Account Overview Page: Snapshot of Support Ticket Activity]

Opening a New Support Ticket

Wed, 11 Jan 2012 13:20:53 -0400

This article provides instructions on how to submit a new support ticket using the Client Portal. Notes * When opening a ticket, you will need to specify the e-mail address that you want to receive ticket updates. Therefore, if you have other individuals defined as contacts on your account, be aware that the Contact drop-down list shows all of the contacts currently defined on your account. The contact that is selected by default is the primary billing contact. If you want to specify a diff…

Paying an Invoice with Account Credit

Fri, 14 Oct 2011 15:06:14 -0400

This article provides instructions on how you can use any account credit that you may have on your account to pay your unpaid invoices. Prerequisites You must have a credit balance on your account. To check and see whether and how much account credit you have, refer to Viewing Account Credit Balance and History.

Pay an Invoice with a Credit Card

Fri, 24 Feb 2012 17:03:06 -0400

Pay an Invoice with a Credit Card This article provides instructions on making one-time payments with a credit card, and also provides information about setting up automatic credit card payments. Prerequisites If you will be specifying a new credit card to pay your invoice, be sure that you have all of the correct information, including expiration date and security code. Also, please note that if the primary billing address specified for your account does not match the billing address for the…

Paying an Invoice Using PayPal

Fri, 24 Feb 2012 17:03:04 -0400

This article provides instructions on using PayPal to make a one-time payment for an invoice on your account. Note * If you want to use PayPal to make automatic, recurring payments, refer to Setting Up a PayPal Subscription. Prerequisites * An existing PayPal account, or intention to create one (you will be prompted to enter your PayPal account login information, or to create a new account).

Paying Invoices on Your Account

Fri, 14 Oct 2011 14:36:46 -0400

This article provides an overview of the various ways in which you can pay for unpaid invoices on your account. Note * When making payments, you now have the option of using multiple payment methods to pay the balance of a given invoice. For example, you could make a partial payment using a credit card, and then pay the remaining balance using a different credit card, a check, or your PayPal account.

Setting Up a PayPal Subscription

Wed, 11 Jan 2012 12:39:05 -0400

If you would like to make automatic, recurring payments using your PayPal account, follow the instructions below to set up a PayPal Subscription via the Client Portal. Notes * If you have multiple services on your account, please note that PayPal subscriptions can be set up on a per-service basis only; i.e., one PayPal subscription for each service. Therefore, if you wish to use PayPal Subscription to pay for all services on your account, you must set up a subscription for each service.

Replying to a Support Ticket

Fri, 14 Oct 2011 14:46:53 -0400

Just as you can submit a support ticket via e-mail or the Client Portal, you can also post replies to the ticket using either method. When you reply to a support ticket via the Client Portal, you have the convenience of viewing the complete reply history on the same page.

Service Management

Wed, 11 Jan 2012 13:21:49 -0400

Using the Client Portal, you can use a variety of features to manage your service(s). This article provides an overview of the service management features, as well as links to more detailed instructions for using some of these features. Using the Service Management Features ⇒ To access the service management options, click on the All Services option (on the main menu).

Setting Bandwidth Notification Preferences

Fri, 06 Jan 2012 19:15:02 -0400

For each service on your account, you can specify when you receive e-mail notifications when your bandwidth is approaching its limit. For example, if you specify 80 (%), this means that you want to receive alerts when your bandwidth has reached 80% of its limit.

Using the Client Portal Support Ticket System

Fri, 14 Oct 2011 14:57:39 -0400

You can open, and submit replies to, support tickets via e-mail and directly from the Client Portal. Regardless of how you choose to open or reply to a ticket, all replies to the ticket (from yourself and from the Support staff) will be maintained within the ticket’s thread on the Client Portal > Support Ticket interface.

Updating Your Contact Information

Fri, 14 Oct 2011 14:51:51 -0400

This article provides instructions on using the Client Portal to update the base contact information for your account. Instructions * On the Account Overview page and inside the Contact Information box, click the Edit link. [Edit Base Contact Information from Account Overview Page] * Enter the desired information in the text boxes, as appropriate. Note the Type drop-down list.

Viewing Bandwidth/Traffic Data

Fri, 06 Jan 2012 19:14:16 -0400

This article provides information about the various ways in which you can view bandwidth usage/traffic activity for your Web site (from the Client Portal and from SiteWorx). Viewing Bandwidth Data from the Client Portal When logged in to the Client Portal, you can use the View Bandwidth Stats feature to view real-time bandwidth data for your site's inbound and outbound traffic. The bandwidth report provides a summary of bandwidth activity for both the last billing period and the current billi…

Viewing Invoices for Your Account

Fri, 14 Oct 2011 14:39:29 -0400

This article provides information about using the Client Portal to view all invoices that have been generated for your account, to date. Prerequisites When viewing an invoice, you have the option of viewing/downloading the invoice in a PDF document. If you would like to save the invoice as a PDF document to your computer, be sure that you have Adobe® Reader® installed on your computer. For information on how to download Adobe® Reader® (free), go to .

Viewing Service Details

Thu, 15 Sep 2011 15:05:50 -0400

:!: IN progress...

Installing Drupal (v.7.12)

Thu, 29 Mar 2012 15:29:58 -0400

This article provides instructions on installing the Drupal (v.7.12) CMS platform onto your hosting account, via SimpleScripts. Prerequisites * An existing SiteWorx account. Notes * These instructions assume that you are installing Drupal for the first time. If you are currently running a previous version, and you want to upgrade, log in to SiteWorx and select Hosting Features > SimpleScripts. Under My Installations, follow the instructions for upgrading.

Installing Joomla (v.1.7)

Wed, 30 Nov 2011 14:27:20 -0400

This article provides instructions on installing the Joomla (v.1.7) Content Management System (CMS), via SimpleScripts. Prerequisites * An existing SiteWorx account. Notes * These instructions assume that you are installing Joomla for the first time. If you are currently running a previous version, and you want to upgrade, log in to SiteWorx and select Hosting Features > SimpleScripts. Under My Installations, follow the instructions for upgrading.

Installing CMS Made Simple

Thu, 02 Feb 2012 14:48:57 -0400

* Explanation: This tutorial explains how to install CMS Made Simple on your Nexcess hosting account. * Description: CMS Made Simple provides a fast and easy way to create a professional web site and manage its content, whether it's for a small business or a multinational corporation!

contact

Thu, 28 Jan 2010 12:55:43 -0400

If you need to contact our support team you can email , be sure to include your domain name. We're staffed 24x7x365. Before you contact support might might want to try reading some of our tutorials, the most popular ones are below:

Content Delivery Network (CDN)

Wed, 01 Feb 2012 21:07:17 -0400

---------- * Setting up CDN with WordPress (Installed with W3 Total Cache Plug-in) * Setting up CDN with Magento

Creating (registering) new NameServers

Fri, 06 Jan 2012 16:51:34 -0400

:!: Mods in progress...need clarification on the context; is this assuming that client has his nameservers registered elsewhere? Also, what is the overall objective of the procedure about "setting up nameservers" in NodeWorx. If they are setting up in NodeWorx, why would they have to register with another company? The wording is confusing

Finding the status of Magento cron jobs / tasks

Wed, 01 Feb 2012 21:28:03 -0400

Finding the status of Magento cron jobs / tasks As covered in our last article, you should have a "cron job" (crontab) set up to run Magento's cron.php file every so often (15 minutes or so is fine) via PHP directly on the server to take care of housekeeping tasks that keep Magento working well. Some other tasks, like updating tracking / inventory status, sending out newsletters, and other miscellaneous things also require that the crontab be properly set up, so if you haven't taken care of th…

Cron[tab/job]

Fri, 30 Jul 2010 23:28:05 -0400

* Explanation: This article will show you how to set up a simple cron job to execute every 15 minutes. For this tutorial, we'll set up the "universal" cron job for Magento that handles things like sending out the Magento built-in newsletters. Note: "cron" refers to the program which executes the tasks. "crontab" is the program used to edit the tasks, and a "cron job" is a task scheduled to run

Installing CuteNews

Tue, 24 Apr 2012 11:38:54 -0400

CuteNews is a news management system that allows you to create and publish news articles from your website. CuteNews supports a variety of features, including commenting, archives, search function, file upload management, backup & restore, IP banning, and flood protection.

Installing Dokuwiki

Thu, 02 Feb 2012 14:48:59 -0400

DokuWiki is a standards-compliant, simple to use Wiki, mainly aimed at creating documentation of any kind. It is targeted at developer teams, workgroups and small companies. It has a simple but powerful syntax which makes sure the datafiles remain readable outside the Wiki and eases the creation of structured texts. All data is stored in plain text files – no database is required.

Checking DNS Propagation

Fri, 06 Jan 2012 16:51:33 -0400

Any time changes are made to your domain's DNS information, the changes must propagate across all DNS servers on the Web. This process can take anywhere from 24-72 hours. During this time, you can check the propagation status to see what nameservers your domain is currently pointing to.

Domain Management

Wed, 01 Feb 2012 21:07:17 -0400

---------- * Managing DNS Records * Managing MX Records in NodeWorx * Managing SPF Records * Enabling Domainkeys * Pointing Your Domain Name to Nexcess Nameservers * Setting Up Custom Nameservers (Dedicated, Reseller, or VPS Accounts) * Using the Nexcess/OpenSRS Domain Name Control Panel * Running a Traceroute * Checking DNS Propagation * Flush DNS Cache

Installing dotProject

Thu, 02 Feb 2012 14:48:56 -0400

dotProject is a volunteer supported Project Management application. There is no "company" behind this project, it is managed, maintained, developed and supported by a volunteer group and by the users themselves. This article provides instructions on how to install dotProject on your Nexcess hosting account.

Installing Drupal (v.7.12)

Tue, 17 Apr 2012 17:25:48 -0400

How to Install e107

Thu, 02 Feb 2012 14:48:55 -0400

This article provides instructions on installing the e107 CMS platform, via SimpleScripts. Step 1: Log In to SiteWorx and Access SimpleScripts * Log in to SiteWorx. * On the main menu, select SimpleScripts. The page redirects to the SimpleScripts Web site.

Editing the Hosts File

Wed, 09 May 2012 18:00:09 -0400

The hosts file is a text file that maps host names to IP addresses. This article provides instructions on editing your hosts file so that you can test out your website before it is published live. For example, if you have a newly registered or transferred domain name, it can take up to a few hours or a few days to propagate. During this time, the new or transferred domain information is generally unavailable (not visible from the Internet).

Installing eGroupWare

Thu, 02 Feb 2012 14:48:54 -0400

EGroupware is a enterprise ready groupware software for your network. It enables you to manage contacts, appointments, todos and many more for your whole business. This article provides instructions on how to install eGroupWare on your Nexcess hosting account

E-mail Client Configuration Settings

Fri, 28 Oct 2011 16:27:15 -0400

Before you can set up an e-mail client to work with your e-mail account, you need to know the e-mail server information as well as the correct settings for the e-mail protocol that you will be using (IMAP or POP3). This article provides information on locating this information, and also provides the settings that you must specify when setting up an e-mail client to use with an e-mail account associated with your domain.

E-mail Client Setup

Thu, 10 Nov 2011 12:29:48 -0400

E-mail Client Setup Once you have an e-mail account set up for your domain, you can configure one or more e-mail clients (of your choice) to access your e-mail messages. For example, you can set up a local e-mail client, such as Microsoft Outlook or Mozilla Thunderbird, and also set up an e-mail client for your mobile device, such as iPhone. This article provides links to various articles that provide the information that you need in order to set up an e-mail client, as well as instructions on…

E-mail Protocols: IMAP Versus POP3

Fri, 21 Oct 2011 09:48:08 -0400

This article explains the difference between the major e-mail protocols that can be specified when setting up a client program to use with your e-mail account: IMAP and POP3. Both of these e-mail protocols operate on a Web-based system to transfer messages from a server. In addition, each supports most, if not all, e-mail clients. So, regardless of the e-mail client that you choose, you can access your messages on a remote server.

Setting Up Local E-mail Clients

Tue, 25 Oct 2011 09:57:38 -0400

There are a variety of local e-mail clients that you can use to access your e-mail account, including Mozilla Thunderbird, Microsoft Outlook, and Mac Mail. Refer to the following articles for instructions on setting up the local e-mail client of your choice.

Setting up a Mobile E-mail Client

Fri, 03 Feb 2012 17:34:32 -0400

The following articles provide instructions on setting up a mobile communication device to function with your existing e-mail account hosted by Nexcess. Notes * While we try to provide the most up-to-date information involving third-party technologies, we cannot guarantee the accuracy of such content. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Setting up a Web-based E-mail Client

Fri, 03 Feb 2012 17:34:33 -0400

The following articles provide instructions on setting up a Web-based e-Mail service to function with your existing e-mail account hosted by Nexcess. * Gmail Mail Fetcher * Setting Up a Fetch Mail Account in Horde Notes If you have a SiteWorx account, you have the option to use any of the following three Web-based e-mail clients (already set up for your e-mail box):

E-Mail Setup and Management

Thu, 02 Feb 2012 11:28:21 -0400

The following articles provide a wide-range of information related to "everything e-mail". NOTE: The terms, “e-mail box” and “e-mail account” are used interchangeably throughout this and other Support articles related to setting up and managing e-mail.

Troubleshooting Common E-Mail Issues

Thu, 02 Feb 2012 12:24:19 -0400

This article describes common e-mail issues and how to resolve them. Cannot Connect to SMTP Server (Outgoing) * Try changing your outgoing e-mail port from 25 to 587 or vice-versa. Some ISPs block port 25 in an attempt to stop spam. * Check the settings that you have specified for the outgoing e-mail (SMTP) server. Be sure that your full e-mail address is specified as the username and also check to be sure that correct password is specified. * Try enabling TLS encryption. Transport Layer Se…

Installing eZ Publish

Thu, 02 Feb 2012 14:48:53 -0400

eZ Publish is an open source CMS available under the GPL. This article provides instructions on how to install eZ Publish CMS on your Nexcess hosting account. Step 1: Download eZ Publish and Upload to Server * The latest version of eZ Publish (4.3) can be downloaded from http://ez.no/download. * Extract the Zip archive to your local computer using your preferred archive manager. * Upload the contents of the extracted ezpublish-4.3.0-with_ezc-gpl directory to your web root using FTP.

File Management

Mon, 06 Feb 2012 12:22:11 -0400

---------- FTP/SFTP * Using FTP/SFTP to Manage Files * Setting Up a FTP Account in SiteWorx * Setting Up a FTP Client Program File Backup/Restore * Backing up Your Hosting Account Data * Setting up a Scheduled Backup Related Articles * Obtaining SSH Access * Using PuTTY to SSH to Your Hosting Account * Using PSCP to Copy Files To/From Your Hosting Account

Finding the IP Address of a Website or Server

Thu, 19 Apr 2012 11:20:17 -0400

Finding the IP Address of a Website or Server Knowing the IP address of your Web site or server may be useful in certain situations. This article provides instructions on how to locate the IP address of your website or server. Note This article provides instructions on how to find the IP address of your website or server — not the IP address of your personal computer connected to a network. To find that IP, use the Nexcess IP Finder.

Flush DNS Cache

Wed, 09 May 2012 12:21:46 -0400

This article provides instructions on how to flush the DNS cache from your system. Flushing the DNS cache is useful if you are not able to access a new domain name 72 (or more) hours after it was registered. (Instructions are provided for systems running Windows XP, Windows Vista, Mac OS X, and Linux.)

Using BulletProof FTP Client 2010

Wed, 01 Feb 2012 21:44:21 -0400

This article provides instructions on connecting to your account using BulletProof FTP (BPFTP) Client 2010. Note * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Using CoffeeCup FTP (v.4.3)

Wed, 01 Feb 2012 21:44:39 -0400

This article provides instructions on how to connect to your account using CoffeeCup FTP Client (v.4.3). Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Using FTP Commander (8.02)

Wed, 01 Feb 2012 21:45:30 -0400

This article provides instructions on connecting to your hosting account using FTP Commander as a FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

CoreFTP LE (v.2.2)

Wed, 01 Feb 2012 21:43:47 -0400

This article provides instructions on connecting to your account using CoreFTP LE Client (v.2.2). Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Using CuteFTP

Wed, 01 Feb 2012 21:45:01 -0400

This article provides instructions on connecting to your account using CuteFTP as a FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Using FileZilla (3.5.2)

Wed, 01 Feb 2012 21:45:14 -0400

This article provides instructions on connecting to your hosting account using the FileZilla FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

FlashFXP

Wed, 01 Feb 2012 21:46:07 -0400

This article provides instructions on connecting to your hosting account using FlashFXP as a FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

SmartFTP (4.0)

Wed, 01 Feb 2012 21:46:21 -0400

This article provides instructions on connecting to your account using SmartFTP (4.0) as a FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

FTP Client Programs

Wed, 01 Feb 2012 21:07:17 -0400

There are a variety of FTP client programs (both open-source and commercial) that you can use to connect with your FTP account and transfer files between your local computer drive and your domain. Refer to the following articles for instructions on setting up the FTP client of your choice.

Using FTP/SFTP to Manage Files

Mon, 19 Dec 2011 22:18:34 -0400

FTP is a method for transferring files from one host to another over a network. FTP is most commonly used to download a file from a server using the Internet, or to upload a file to a server (e.g., uploading a Web page file to a server). While you can use other means for transferring files, FTP is ideal for transferring a large number of files at once; for example, an entire Web site.

Using FTP Voyager

Wed, 01 Feb 2012 21:45:50 -0400

This article provides instructions on connecting to your hosting account using FTP Voyager as a FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Using WinSCP

Wed, 01 Feb 2012 21:07:16 -0400

:!: In progress This article provides instructions on connecting to your hosting account using the WinSCP FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party compa…

WS_FTP (12.3)

Wed, 01 Feb 2012 21:46:34 -0400

This article describes the steps necessary to connect to your account using WS_FTP (12.3) as a FTP client. Notes * As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.

Installing Fusion News

Tue, 24 Apr 2012 11:41:23 -0400

Fusion News is a file-basednews management system that allows you to publish news to your website. This article provides instructions on installing Fusion News (v3.9.6) to your hosting account. Prerequisites * Your FTP account login and server information (provided on the "Welcome" e-mail sent to you when your service was activated).

Installing Geeklog

Mon, 23 Apr 2012 13:00:00 -0400

General E-Mail Setup

Tue, 07 Jun 2011 15:24:31 -0400

Most e-mail clients need the same basic information to function properly. This article describes that information and where you can find it. Gather mailserver info The Welcome e-mail sent to you from Nexcess contains the following information, which you will need to have readily available when setting up your e-mail account:

Whitelist in Gmail

Fri, 03 Feb 2012 17:41:50 -0400

:!: Archived. * Explanation: This tutorial will show you how to whitelist or allow contacts in google mail. In this tutorial we will use *@nexcess.net as an example email. * Log in to your gmail account and click Create a filter near the top by the search. *

Support Knowledgebase

Fri, 27 Apr 2012 16:06:18 -0400

Browse through our Suppport articles by category (listed below), or use the Search bar to find information about a specific topic. Your feedback is very important to us! If you do not find the information that you are searching for, we want to know! Please send an e-mail to and indicate the specific topic or instructions that you were looking for, as well as any other information that you would like to see posted to our Knowledgebase. Thank you!

Blocking IPs by Country

Wed, 01 Feb 2012 21:06:51 -0400

There may be times when your site does not accept orders from countries outside of the United States, or is experiencing a high level of fraudulent orders from certain countries. This article provides links to sites that will generate the necessary .htaccess code for blocking visitors from specific countries. You can copy/paste the code into your .htaccess file (typically located in the public_html directory of your domain).

Redirect non-WWW URL to WWW URL

Wed, 01 Feb 2012 21:06:51 -0400

This article provides instructions on how to redirect visitors that specify a non-"WWW" URL ("example.com") to a "WWW" URL ("www.example.com"). This is useful if, for example, your SSL certificate is for the "WWW" version of your domain and you want all visitors to be forced to go there.

Example Rewrite Directives

Wed, 01 Feb 2012 21:06:51 -0400

Example Rewrite Directives This article provides example code for some common .htaccess Rewrite commands. Notes * Important: If you do not have experience in dealing with .htaccess files, we highly recommend that you contact for assistance. If handled incorrectly, an .htaccess file can cause major problems for your Web site!

.htaccess

Fri, 23 Dec 2011 10:01:06 -0400

The .htaccess file is a powerful method of controlling Apache, the webserver software that hosts your website (in most cases). Here are some interesting facts about htaccess files: * .htaccess files control the directory they are in and every directory within that directory (child directories). You can use .htaccess files in those subdirectories to override directives set in a parent directory's .htaccess file. * Another way of putting the above info: "htaccess files are recursively applie…

Installing iceBB

Fri, 11 Nov 2011 11:20:42 -0400

* Explanation: This tutorial explains how to install iceBB on your Nexcess hosting account. * Description: IceBB is a powerful, fast, free, and open-source forum solution powered by the free PHP and MySQL. IceBB scales well, no matter how many users or posts, due to its clean and efficient code. It can also be fully customized to your needs with full skin and language support. A powerful admin control center, along with easy-to-use moderation tools, allow you to easily manage all aspects of you…

Installing ikonboard

Fri, 30 Jul 2010 13:31:31 -0400

* Explanation: This tutorial explains how to install ikonboard on your Nexcess hosting account. * Description: Ikonboard is a comprehensive web bulletin board system. It transcends the limits imposed by other bulletin board software, allowing you to create a truly unique community on your website. From it's extensive template and skins features to it's complete multi-lingual support, your members will keep coming back for more.

The differences between IMAP and POP3

Tue, 07 Jun 2011 14:37:27 -0400

POP3 and IMAP are fundamentally different in operation. All of our servers support both. We always will recommend IMAP as it's generally faster and more powerful. The basic difference is that IMAP stores e-mail on the server until it is deleted or moved to another folder while e-mail accessed via POP3 is downloaded then removed from the server.

Installing Magento

Wed, 01 Feb 2012 21:07:16 -0400

Magento is the eCommerce software platform for growth that promises to revolutionize the industry. Its modular architecture and unprecedented flexibility means your business is no longer constrained by your eCommerce platform. Magento is total control.

Client Support Video Tutorial: Installing b2evolution

Fri, 27 Apr 2012 12:58:02 -0400

This video demonstrates how to install b2 evolution onto your hosting account, via SimpleScripts. Related Pages * Using SimpleScripts * Website Software/Scripts/Services

Client Support Video Tutorial: Installing Geeklog

Fri, 27 Apr 2012 12:59:10 -0400

This video demonstrates how to install the Geeklog application onto your Nexcess hosting account, via SimpleScripts. Notes * For detailed information about Geeklog's features and how to use them, refer to the Geeklog website.

Client Support Video Tutorial: Installing Nucleus CMS

Fri, 27 Apr 2012 12:59:35 -0400

This video demonstrates how to install Nucleus CMS onto your hosting account, via SimpleScripts. Related Pages * Website Software/Scripts/Services

Client Support Tutorial: Installing Pligg

Mon, 09 Apr 2012 16:29:06 -0400

This video demonstrates how to install the Pligg social networking CMS application to your Nexcess hosting account, via SimpleScripts. Notes * For detailed information about using Pligg's features, refer to the Pligg website.

Installing Pligg

Mon, 09 Apr 2012 16:45:01 -0400

Client Support Video Tutorial: Installing WordPress

Fri, 27 Apr 2012 13:00:11 -0400

This video demonstrates how to install the WordPress application (v3.3.1) onto your Nexcess hosting account, via SimpleScripts. Notes * For detailed information about WordPress features and how to use them, refer to the WordPress website.

iPhone/iPod Touch v3.1 Setup

Tue, 07 Jun 2011 14:10:19 -0400

* Explanation: This article provides instructions on how to properly configure the iPhone/iPod Touch v3.1 Email Client for use with TLS encryption on any of our services. Step 1: Open Mail Settings On the Home Screen, select the "Settings" icon.

Installing Joomla (v.1.7)

Tue, 17 Apr 2012 17:25:53 -0400

Installing LifeType

Tue, 24 Apr 2012 11:38:54 -0400

LifeType is an open-source blogging platform with support for multiple blogs and users in a single installation. This article provides instructions on installing LifeType on your Nexcess hosting account. This article provides step-by-step instructions on installing LifeType (v1.2.11) onto your hosting account.

Getting Help

Wed, 01 Feb 2012 21:28:03 -0400

Nexcess provides "best effort" support for the Magento eCommerce platform. Our technicians have extensive experience troubleshooting the most common Magento problems, and many issues can be resolved simply by opening a ticket in our help desk. "Best effort" support means that any issues that are not directly related to the hosting platform (web server, php interpreter, or database) are ultimately the responsibility of the end user and/or their development team.

Magento Base URL

Thu, 05 Aug 2010 16:37:45 -0400

* Explanation: This shows you how to change the temporary Base URL that is set when we install Magento on your SIP to your domain once the DNS has resolved. * Log in to the admin section of your Magento install and click System -> Configuration (1). *

Magento Database Maintenance

Sat, 09 Apr 2011 14:32:55 -0400

Magento does many things well, but maintaining an efficient database is not one of them. Having a lot of products is a good reason to have a large database. Sadly, this isn't the only way your database can become big and sluggish. Maintaining the database through log cleaning can result in a dramatic improvement in site performance and latency. This guide explains how to clean up a Magento database that has grown too large for its own good.

Optimizing Magento Performance

Thu, 16 Dec 2010 13:35:21 -0400

This is a guide for optimizing Magento performance. Most optimizations can be performed on any version of Magento. Those intended for specific versions and newer will be indicated. Tweak .htaccess The default .htaccess file that comes with Magento has several sections dealing with performance. These configurations are commented out and will need to be turned on to realize their benefit.

Magento

Wed, 01 Feb 2012 21:28:40 -0400

---------- * Installing Magento * Upgrading to Magento 1.5.0.1 * Optimizing Magento Performance * Finding the Status of Magento Cron Jobs / Tasks * Multiple Storefronts with Magento * Changing the Base URL in Magento * Setting Up Nexcess CDN with Magento * Magento Upgrade Service (Nexcess)

E-mail Setup: Android

Fri, 03 Feb 2012 17:34:35 -0400

This article provides instructions on setting up your e-mail account on an Android-based device. Prerequisites * Your Android device must be activated and connected with your carrier's network. * Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

E-mail Setup: BlackBerry Smartphone

Fri, 03 Feb 2012 16:40:08 -0400

This article provides instructions on setting up a BlackBerry Smartphone to access the e-mail account associated with your domain. Two methods of adding a personal e-mail account are described in this article: Using your device and using the Web-based BIS system.

Common E-Mail issues and how to fix them

Fri, 30 Jul 2010 13:42:38 -0400

* Explanation: This article describes common E-Mail issues and how to resolve them. You can use the table of contents to the right to select your issue. Cannot connect to SMTP server (outgoing) * Try changing your outgoing E-Mail port from 25 to 587 or vice-versa. Some ISPs block port 25 in an attempt to stop spam. * Ensure that you are logging in to your outgoing E-Mail server using your full E-Mail address as a username and your normal E-Mail password. * Try enabling TLS encryption. En…

E-mail Setup: (Gmail) Mail Fetcher

Wed, 02 Nov 2011 14:19:21 -0400

Mail Fetcher is a Web-based, Gmail feature which allows you to centralize multiple e-mail accounts (up to five). This article provides instructions on setting up Gmail with the e-mail account associated with your domain so that you can send and receive messages for that account through Gmail.

Setting Up a Fetch Mail Account in Horde

Thu, 15 Dec 2011 11:57:30 -0400

This article provides instructions on setting up a Fetch Mail account in Horde, so that you can retrieve messages from an existing e-mail account that you have outside of your domain. Prerequisites * An existing SiteWorx account. * An existing e-mail box. If you do not yet have an e-mail box set up, refer to Creating a New E-mail Box.

E-mail Setup: iPhone/iPod Touch (v3.1)

Thu, 10 Nov 2011 12:46:23 -0400

E-mail Setup: iPhone/iPod Touch (v3.1) This article provides instructions on how to properly configure the iPhone/iPod Touch (v3.1) mail client to use with the e-mail account associated with your domain. Prerequisites * Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

E-mail Setup: iOS Device (v.5.x)

Thu, 10 Nov 2011 12:47:39 -0400

E-mail Setup: iOS Device (v.5.x) This article provides instructions on setting up your iPhone, iPod Touch, or iPad mobile device (v.5.x) to use with the e-mail account associated with your domain. Prerequisites * An iOS device (iPhone, iPod Touch, or iPad), running iOS v.5.x.

E-mail Setup: Mac Mail OS X (v.10.6 and Earlier)

Fri, 03 Feb 2012 09:23:10 -0400

E-mail Setup: Mac Mail OS X (v.10.6 and Earlier) This article provides instructions on setting up Mail for Mac OS X (v.10.6 and earlier) to use with the e-mail account associated with your domain. Prerequisites * Use Software Update to install the latest updates.

E-mail Setup: Opera, v.11.50

Fri, 03 Feb 2012 17:34:39 -0400

Opera Mail is an e-mail client that is built into the Opera browser. This article provides instructions on setting up Opera Mail to access an e-mail account associated with your domain. Prerequisites * Login information for the e-mail account that you want to use with Opera. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

E-mail Setup: Microsoft Outlook 2003

Mon, 31 Oct 2011 15:17:46 -0400

E-mail Setup: Microsoft Outlook 2003 This article provides instructions on setting up Microsoft Outlook 2003 to use with the e-mail account associated with your domain. Prerequisites * Microsoft Outlook 2003 installed on your computer. * Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

E-mail Setup: Outlook 2007

Fri, 18 Nov 2011 13:06:33 -0400

E-mail Setup: Outlook 2007 This article provides instructions on setting up Outlook 2007 to use with the e-mail account associated with your domain. Prerequisites * Microsoft Outlook 2007 installed on your computer. * Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

E-mail Setup: Outlook 2010

Fri, 21 Oct 2011 09:59:48 -0400

E-mail Setup: Outlook 2010 This article provides instructions on setting up Microsoft Outlook 2010 to use with the e-mail account associated with your domain. Prerequisites * Microsoft Outlook 2010 installed on your computer. * Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

Outlook Express Setup

Fri, 30 Jul 2010 13:45:26 -0400

:!: Archived Notes * Microsoft Outlook Express is not available in Windows Vista or Windows 7, and cannot be downloaded or run on either version of Windows. However, there are a variety of other e-mail clients to choose from, including Windows Live Mail 2011—a free program that is part of Windows Live Essentials. For a instructions on setting up other, various e-mail clients to use with your e-mail account, refer to E-mail Client Setup.

Mozilla Thunderbird 2.x Setup

Sun, 30 Oct 2011 21:12:10 -0400

:!: Archived... This article explains how to set up Mozilla Thunderbird 2.x to access your e-mail account. Step 1: Gather Mail Server Inforamtion Refer to E-mail Client Configuration Settings for details on the configuration settings that you will need in order to set up an e-mail client.

Mozilla Thunderbird 3.x Setup

Mon, 17 Oct 2011 17:12:53 -0400

:!: Archived This article explains how to set up your E-Mail with encryption for Mozilla Thunderbird 3.x Step 1: Gather mailserver info * Your Welcome E-Mail contains almost all the information that you need to set up your E-Mail account. Ensure that you have all of the following information available:

E-mail Setup: Mozilla Thunderbird, v.7.X

Wed, 02 Nov 2011 14:12:11 -0400

E-mail Setup: Mozilla Thunderbird, v.7.X This article provides instructions on setting up Mozilla Thunderbird, v.7.x to use with your domain's e-mail account. Prerequisites * Thunderbird, v.7.x installed on your computer. * Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.

E-mail Setup: Windows Live Mail 2011

Thu, 03 Nov 2011 10:17:30 -0400

E-mail Setup: Windows Live Mail 2011 Windows Live Mail is a free, local e-mail client that is part of a suite of programs called Windows Live Essentials. This suite of free programs from Microsoft includes Windows Mail, Live Messenger, and more. You can install just a few of these programs or all of Windows Live Essentials. Windows Live Mail allows you to set up multiple e-mail accounts. For example if you use an existing Hotmail account, and also use your domain's e-mail account, you can use …

How to Install Mambo

Fri, 30 Jul 2010 13:12:43 -0400

* This article should describe the process of installing the Mambo CMS platform using SimpleScript. Step 1: Login to Siteworx and Access SimpleScript First login to your Siteworx account and select the "SimpleScript" option under the "Hosting Features" section of the left Siteworx Menu. Clicking this option will direct you to SimpleScript.

How to Install MediaWiki

Tue, 07 Jun 2011 14:06:01 -0400

This article describes the process of installing the MediaWiki CMS platform using SimpleScript. Step 1: Log in to SiteWorx and Access SimpleScript First log in to your SiteWorx account and select the SimpleScript option under the "Hosting Features" section of the left SiteWorx Menu. Clicking this option will direct you to SimpleScript.

Installing miniBB

Fri, 30 Jul 2010 13:31:55 -0400

* Explanation: This tutorial explains how to install miniBB on your Nexcess hosting account. * Description: miniBB® is a free standalone open source software for building Your own Internet forum, written in PHP and using mySQL database as the backend. It's developed with a pretty simple purpose of posting and getting messages, which includes answering questions, spreading opinions, providing support, and other kind of online public communication between website owners and their visitors, and be…

Installing more.groupware

Thu, 02 Feb 2012 14:48:51 -0400

more.groupware is an open-source, web-based groupware application for the LAMP platform. This tutorial provides instructions on installing more.groupware on your Nexcess hosting account. Step 1: Download more.groupware and Upload to Server * The latest version of more.groupware (0.7.4) can be downloaded from http://www.moregroupware.de/Downloads.6.0.html * Extract the Zip archive to your local computer using your preferred archive manager. * Upload the contents of the extracted moregrou…

Installing Movable Type 5.x

Wed, 01 Feb 2012 21:56:57 -0400

* This tutorial explains how to install Movable Type version 5.02 on your Nexcess web hosting account. * Movable Type is a popular weblog publishing system. It is distributed under the GPL ("General Public License") meaning its is free to download and use. What distinguishes Movable Type from rival weblog publishing systems is the simplicity of its installation and management.

Installing Movable Type 5.x

Thu, 05 Aug 2010 12:31:56 -0400

Multiple Storefronts with Magento

Thu, 08 Sep 2011 13:17:11 -0400

This tutorial will show you how to set up multi-store functionality in Magento. Once you have created your new store, there are two different methods presented for implementing multi-store functionality at the server level: * Works for all versions of Magento. * Works for versions higher than 1.4.0.1.

Installing MyBB

Tue, 24 Apr 2012 11:38:56 -0400

MyBB is an open-source, PHP-based discussion board. This article provides step-by-step instructions on installing MyBB (v1.6.7) to your hosting account. Prerequisites * Your FTP account login and server information (provided on the "Welcome" e-mail sent to you when your service was activated).

Changing the Login Password for a MySQL Database User

Wed, 01 Feb 2012 21:07:16 -0400

This article provides instructions on changing the login password for an existing MySQL database user's account. Prerequisites * An existing SiteWorx account. Notes * If you need to change the permissions currently defined for a user, see Changing Permissions for an Existing My SQL Database User.

Changing Permissions for an Existing MySQL Database User

Wed, 01 Feb 2012 21:07:16 -0400

The permissions set for a MySQL database user account determines how that user can interact with the database; for example, adding or deleting tables. This article provides instructions on changing an existing user's permissions for a specific MySQL database.

Adding a MySQL Database User Account

Wed, 01 Feb 2012 21:07:04 -0400

This article provides information on adding a new MySQL database user account to an existing MySQL database, via the SiteWorx control panel. Prerequisites * An existing SiteWorx account. Notes You can create a MySQL Database User account in either of the following ways:

Creating a MySQL Database

Wed, 01 Feb 2012 21:33:30 -0400

This article provides instructions on using the SiteWorx control panel to create a MySQL database, and, optionally, a user for the database . Prerequisites * An existing SiteWorx account. * If you are a secondary user on another's hosting account (i.e., you are not the owner), your user account must be set up with permission to create MySQL databases.

Deleting an Existing MySQL Database

Wed, 01 Feb 2012 21:06:59 -0400

This article provides instructions on deleting an MySQL database, via your SiteWorx account. CAUTION: When you delete a database, you are removing ALL DATA within that database! Prerequisites * An existing SiteWorx account. * An existing MySQL Database.

My SQL Database Creation and Management

Thu, 26 Jan 2012 11:49:04 -0400

Refer to the following articles for information on creating and managing MySQL databases, via the SiteWorx control panel. * Creating a MySQL Database * Deleting a MySQL Database * Adding a User Account to an Existing MySQL Database * Changing Permissions for an Existing My SQL Database User * Changing the Login Password for an Existing User

Creating a MySQL Database

Tue, 17 Apr 2012 20:45:22 -0400

MySQL Database User Management

Mon, 05 Dec 2011 13:08:35 -0400

The following articles provide information about using the features in SiteWorx to create and manage MySQL database user accounts. * Adding a MySQL Database User Account * Changing Permissions for an Existing My SQL Database User * Changing the Login Password for an Existing User

Setting Up CDN With Magento

Tue, 06 Dec 2011 14:37:00 -0400

Thank you for purchasing a Nexcess CDN. The following steps will guide you in configuring your Nexcess CDN with your Magento e-commerce store. If you have any questions or are unsure about a particular part, please feel free to send us an e-mail at support@nexcess.net.

Setting Up CDN with WordPress Installed with W3 Total Cache Plug-in

Tue, 06 Dec 2011 14:31:55 -0400

This article provides instructions on configuring your Content Delivery Network plan with WordPress, installed with the W3 Total Cache plug-in. Prerequisites * Content Delivery Network plan purchased with Nexcess. If you do not yet have a CDN plan, visit the Content Delivery Network page.

Modifying MX Records in NodeWorx

Mon, 09 Jan 2012 10:25:13 -0400

MX records control what server mail for a domain is routed to. Please keep in mind that different MX records can exist for a domain on different nameservers. The MX records that are currently active are the MX records on the current nameservers on the domain. Because of this, nameserver changes must be carefully planned to avoid missing e-mail. It is best to check the old and new e-mail accounts during the 72-hour transition period when nameservers are updated. You may need to change the host t…

Enabling SSH Access for a SiteWorx Account

Thu, 02 Feb 2012 12:10:50 -0400

This article provides instructions for a system administrator to enable SSH access for an existing SiteWorx account on your server. Prerequisites * An existing NodeWorx account (administrator, not Reseller level). Instructions * Log in to NodeWorx at the server administrator (NOT reseller) level. * On the main menu, select SiteWorx > Shell Users. * Under SiteWorx Shell Users, select the check box next to the account that you want to activate. * Select '/bin/bash' from the Default Shell…

Setting up Custom Nameservers

Fri, 06 Jan 2012 17:12:40 -0400

Rather than use the default Nexcess nameservers, you can set up your own, custom nameservers to match your domain name. For example, if your domain name is "exampledomain.com", you could set up the nameservers to be "ns1.examplecompany.com", "ns2.examplecompany.com", and so on.

Installing Nucleus CMS

Mon, 23 Apr 2012 13:00:01 -0400

Nucleus CMS is a PHP/SQL blogging tool that includes multiple weblog capabilities, as well as RSS syndication. This article provides step-by-step instructions on installing and setting up Nucleus CMS (v3.64) onto your Nexcess account, via SimpleScripts.

Using the Nexcess/OpenSRS Domain Name Control Panel

Fri, 06 Jan 2012 16:51:27 -0400

If your domain name is registered with Nexcess, you have access to the OpenSRS Control Panel to manage your domain name. NOTE: The login information for your OpenSRS account is provided on the "Welcome" e-mail that was sent when you registered your domain with us. If you cannot locate this information, send an e-mail to .

Installing OpenX Community

Thu, 29 Jul 2010 16:15:12 -0400

* Explanation: This tutorial explains how to install OpenX Community on your Nexcess hosting account. * Description: OpenX is the world's leading independent ad server. It provides you with the simple tools you need to make money from advertising, whether from direct ad sales, OpenX Market, or third party ad networks (like AdSense).

Installing Phorum

Fri, 30 Jul 2010 13:32:48 -0400

* Explanation: This tutorial explains how to install Phorum on your Nexcess hosting account. * Description: Phorum is open source forum software with a penchant for speed. Phorum's very flexible hook and module system can satisfy every web master's needs.

Installing phpCOIN

Thu, 02 Feb 2012 14:48:52 -0400

phpCOIN is a free Webare package originally designed for web-hosting resellers to handle clients, orders, invoices, notes and helpdesk, but no longer limited to hosting resellers. This article provides instructions on how to install phpCOIN on your Nexcess hosting account.

Installing PHP-Nuke

Thu, 02 Feb 2012 14:48:48 -0400

PHP-Nuke is a Web Portal System or content management system. This article explains how to install PHP-Nuke on your Nexcess hosting account. Step 1: Download PHP-Nuke and Upload to Server * The latest version of PHP-Nuke (8.1) costs $12 USD. The previous version (8.0) is available for free at http://phpnuke.org/modules.php?name=Downloads&d_op=viewdownload&cid=1 * Extract the Zip archive to your local computer using your preferred archive manager. * Upload the contents of the html direct…

Installing phpBB3

Wed, 01 Feb 2012 12:14:39 -0400

* Explanation: This tutorial explains how to install phpBB on your Nexcess hosting account. * Description: phpBB is a free flat-forum bulletin board software solution that can be used to stay in touch with a group of people or can power your entire website.

Installing PHPList

Wed, 15 Feb 2012 17:14:27 -0400

Installing PHPList phpList is a one-way e-mail announcement delivery system. This article provides instructions on installing and setting up the PHPList (2.10.17) application on your Nexcess account, via SimpleScripts. Prerequisites * An existing SiteWorx account.

Installing phpMyChat

Thu, 29 Jul 2010 16:11:13 -0400

* Explanation: This tutorial explains how to install phpMyChat on your Nexcess hosting account. * Description: phpMyChat is an easy-to-install, easy-to-use multi-room PHP/DB chat. Step 1: Download phpMyChat and Upload to Server * The latest version of phpMyChat (1.x) can be downloaded from http://sourceforge.net/projects/phpmychat/. * Extract the Zip archive to your local computer using your preferred archive manager. * Upload the contents of the plus directory to your web root using F…

Installing PHProjekt

Thu, 29 Jul 2010 16:36:03 -0400

* Explanation: This tutorial will explain how to install PHProjekt on your Nexcess hosting account. * Description: PHProjekt is an open source project management suite. Step 1: Download PHProjekt and Upload to Server * The latest version of PHProjekt can be downloaded from http://www.phprojekt.com/download. * Extract the Zip archive to your local computer using your preferred archive manager. * Upload the contents of the phprojekt directory to your web root using FTP.

Installing phpwcms

Thu, 02 Feb 2012 14:48:50 -0400

phpwcms is a robust and simple but yet powerful web based content management system running under PHP and MySQL. This article provides instructions on how to install phpwcms on your Nexcess hosting account. Step 1: Download phpwcms and Upload to Server * The latest version of phpwcms (1.4.x) can be downloaded from http://www.phpwcms.de/. * Extract the Zip archive to your local computer using your preferred archive manager. * Upload the contents of the phpwcms_r398 directory to your web …

Installing phpWebsite

Thu, 02 Feb 2012 14:48:46 -0400

phpWebSite provides a complete Web site content management system. Web-based administration allows for easy maintenance of interactive, community-driven Web sites. This article provides instructions on how to install phpWebsite on your Nexcess hosting account.

Installing Pligg

Tue, 17 Apr 2012 17:25:54 -0400

Pligg is an open-source, CMS (Content Management System) that provides social publishing capability. Unlike some other CMS applications, Pligg integrates social networking, allowing users to collaborate and vote on articles, and also set up private messaging between/among users. This article provides instructions on installing and setting up Pligg (v 1.2.0) onto your Nexcess account, via SimpleScripts.

Pointing Your Domain Name to Nexcess Nameservers

Fri, 06 Jan 2012 16:51:27 -0400

This article provides information on what you need to do to point your domain name to the Nexcess nameservers. For example, if you have a domain name that is registered through a different provider, and you have purchased a hosting account with Nexcess, you will need to modify the nameservers for your domain in order for your Web site to be visible on the Web.

Running a TraceRoute

Fri, 06 Jan 2012 16:51:27 -0400

Traceroute is a TCP/IP utility that allows you to trace a network connection from one location to another. This utility is useful for diagnosing network connection issues; for example, if connection to a site is taking an unusually long time. If you contact Support regarding a similar issue, you may be asked to run a traceroute.

Installing Serendipity

Mon, 23 Apr 2012 12:23:56 -0400

Serendipity is a PHP-powered weblog application that allows users to maintain an online diary, weblog or even a complete homepage. This article provides step-by-step instructions on installing Serendipity (v.1.6) onto your hosting account. Prerequisites * Your FTP account login and server information (provided on the "Welcome" e-mail sent to you when your service was activated).

Installing SilverStripe CMS

Thu, 02 Feb 2012 14:48:47 -0400

The SilverStripe CMS is a flexible open source Content Management System that gives everyone involved in a web project the tools they need to do their jobs. This article provides instructions on how to install SilverStripe on your Nexcess hosting account.

Using SimpleScripts

Fri, 13 Apr 2012 14:11:55 -0400

SimpleScripts is a feature available in SiteWorx that allows you to quickly install and manage a wide variety of popular software/scripts/services to enhance your Web site, such as Joomla, Magento, MediaWiki, and WordPress (just to name a few). SimpleScripts also allows you to upgrade installed programs when upgrades are available, and uninstall them when necessary. SimpleScripts makes it easy to access your software/scripts/services by providing a link for logging in and managing each one.

Adding a New FTP Account

Mon, 19 Dec 2011 22:13:23 -0400

This article provides instructions on using your SiteWorx account to add a new FTP account to your domain. Prerequisites * An existing SiteWorx account. * Check your account to verify that it has not reached its number of allowable FTP accounts. (If you attempt to add a FTP account after you have already reached your limit, you will receive an error message.)

Adding a Secondary User to Your SiteWorx Account

Thu, 09 Feb 2012 12:07:23 -0400

Adding a Secondary User to Your SiteWorx Account This article provides instructions on adding a new secondary user to your SiteWorx account. When adding a user, you will define the login information, language preference, and also specify the permissions that you want to enable on the account.

Advanced SiteWorx E-mail Account Features

Tue, 03 Apr 2012 11:18:02 -0400

SiteWorx provides a variety of advanced features for managing e-mail accounts. These features are accessed from the SiteWorx menu under Administration > Mail Options. Refer to the links provided below for detailed instructions on using these features.

Viewing Analog Stats

Fri, 06 Jan 2012 19:11:11 -0400

This article provides instructions on using the SiteWorx Analog stats feature, which allows you to view the usage patterns on your Web server. Prerequisites * On the SiteWorx main menu, click Statistics > Analog. * On the calendar, you can select the timeframe for viewing the stats (Daily, Weekly, or Monthly) from the Statistics Type drop-down list. You can also use the « and » arrows to select the desired month.

Viewing AWStats

Fri, 06 Jan 2012 19:21:37 -0400

This article provides instructions on using the SiteWorx AWStats feature, which generates advanced, comprehensive data reports about your site’s Web, streaming, FTP, or mail server statistics, in a graphical format. Prerequisites * An existing SiteWorx account.

Backup and Restore (SiteWorx)

Mon, 06 Feb 2012 10:58:48 -0400

SiteWorx control panel provides a variety of options for backing up data on your account. This article provides information on how Shared/SIP clients can set up backups in SiteWorx. Backup Types The following sections provide a description for each of the backup types that you can choose when setting up a backup.

Viewing Bandwidth History (via SiteWorx)

Mon, 30 Jan 2012 15:58:19 -0400

Viewing Bandwidth History (via SiteWorx) This article provides instructions on using the Bandwidth History feature in SiteWorx to view bandwidth usage data for your Web site. Prerequisites * An existing SiteWorx account. Instructions * On the SiteWorx main menu, click Statistics > Bandwidth History. * Click on the Show Details link to view the bandwidth breakdown for a given period by domain (only the master domain and secondary domains have their own bandwidth billing). NOTE: If the cro…

Viewing Bandwidth History (via SiteWorx)

Fri, 14 Oct 2011 15:12:46 -0400

Changing the 'Send Copy To' Recipient for an E-mail Box

Fri, 14 Oct 2011 15:12:46 -0400

If you have an e-mail account outside of your domain, you can have messages copied to that e-mail account by specifying the address as a “Copy to” recipient on your domain’s e-mail box. Once this is set up, all messages that are sent to the e-mail account on your domain will be copied to the other e-mail account. Follow the instructions below to add/change a ‘Copy To’ recipient.

Changing an E-mail Box Password

Fri, 14 Oct 2011 15:12:47 -0400

This article provides instructions on changing the password for an existing e-mail box on your domain, via SiteWorx. Prerequisites * An existing SiteWorx account. * An existing e-mail box. Instructions * On the SiteWorx main menu, click Hosting Features > E-mail > Mailboxes. * On the E-mail Management page, click the [Edit] link next to the e-mail box whose password you want to change. * Enter the new password in the Password box; enter the same password in the Confirm Password box. * …

Changing Disk Quota for an E-mail Box

Fri, 14 Oct 2011 15:12:47 -0400

This article provides instructions on changing the disk quota for an existing e-mail box. For example, if the quota is currently set to "Unlimited", you can change it to a specific limit (in megabytes). Prerequisites * An existing SiteWorx account. * An existing e-mail box.

Changing the Account Password/Directory for an FTP Account

Mon, 19 Dec 2011 22:13:23 -0400

This article provides instructions on using SiteWorx to change an existing FTP account's login password and/or the directory that the the account can access. Prerequisites * An existing FTP account. * An existing SiteWorx account. Instructions * On the SiteWorx Home page, inside the Common Tasks box, click the Change FTP Password link. NOTE: You can also access FTP Account Management in either of following ways: * On the SiteWorx Home page, click the FTP Accounts link (located insid…

Creating a New E-mail Box

Thu, 03 Nov 2011 10:22:31 -0400

This article provides instructions on creating a new e-mail account associated with your domain, via SiteWorx. Example: If your domain name is “example.com”, you could create a specific e-mail account named "joe@example.com". While creating an e-mail box, you can also specify settings, such as disk quota, and a “copy” recipient e-mail address where messages will be copied to.

Creating a Pointer Domain

Fri, 06 Jan 2012 16:51:26 -0400

Pointer domains (sometimes called "Parked domains"), can be set up to point other domains to your SiteWorx account. A common example is if you have a SiteWorx account with master domain, "mydomain.com", you could then create pointer domains for "mydomain.net", "mydomain.org", etc., or any other domain you want to point to the same Web site as "mydomain.com".

Creating a Secondary Domain

Fri, 06 Jan 2012 17:19:31 -0400

Creating a Secondary Domain A secondary domain is an additional domain under your primary domain. Secondary domains are used to host additional Web sites under domains other than your primary domain. Secondary Domains are "full-fledged" domains that are not attached to the master domain in any way except that the feature limits are shared between the master domain and secondary domain. This means that if a SiteWorx account has the ability to create ten e-mail boxes, the master domain could hav…

Creating a Subdomain

Fri, 06 Jan 2012 16:51:26 -0400

A subdomain is a more specific portion of a domain name, and can be used to divide up Web domains without registering a new domain name. For example, if you wanted a URL to point to a specific area of your site - like photos - you could create the subdomain, "pics.domain.com".

Creating and Managing E-mail Aliases

Fri, 14 Oct 2011 15:12:47 -0400

This article provides instructions on using your SiteWorx account to create and manage e-mail aliases for your domain. The Alias feature allows you to redirect e-mail messages that are sent to non-existent e-mail accounts on your domain, to an actual (existing) e-mail account.

Creating and Managing Autoresponders

Fri, 14 Oct 2011 15:12:47 -0400

Autoresponders is a feature in SiteWorx that allows you to set up custom, automated replies to be sent when mail is delivered to e-mail box(es) on your domain. This article provides instructions on creating and managing autoresponders for your domain.

Creating and Managing E-mail Accounts (SiteWorx)

Fri, 14 Oct 2011 16:42:43 -0400

Using your SiteWorx account, you can add, manage, and delete e-mail boxes (accounts) for your domain. Refer to the following articles for detailed instructions on how to go about creating an e-mail account and also provides a wide-range of information about using the features in SiteWorx to manage your e-mail account, including Autoresponders, aliases, filters, and spam management.

Creating and Managing E-mail Groups

Fri, 14 Oct 2011 15:12:47 -0400

E-mail groups allow you to create an e-mail group for your domain and then assign specific e-mail recipients to receive messages that are sent to the e-mail group. For example, if you want to have one general e-mail address for your Sales department, you could create a group for "sales@example.com", and then assign multiple e-mail recipients to receive messages.

Deleting a Backup

Wed, 01 Feb 2012 21:06:52 -0400

This article provides instructions on using the SiteWorx control panel to delete an existing backup file on your account. Notes * If you delete your Web site, any backup files for the site (stored in '/home///iworx-backup') will also be deleted.

Deleting an Existing E-mail Box

Fri, 14 Oct 2011 15:12:48 -0400

This article provides instructions on using your SiteWorx account to remove an existing e-mail box from your domain. Note If you delete an e-mail account, all of the e-mail messages associated with the account will also be deleted. Prerequisites * An existing SiteWorx account.

Deleting an Existing FTP Account

Mon, 19 Dec 2011 22:13:23 -0400

This article provides instructions on using SiteWorx to delete an existing FTP account from your domain. Prerequisites * An existing SiteWorx account. * An existing FTP account. Instructions * On the SiteWorx menu, click Hosting Features > FTP; or on the SiteWorx Home page and inside the Account Features box, click the FTP Accounts link. The bottom section of the FTP Account Management page lists all of the current FTP accounts. * Next to the account that you want to delete, click the …

Deleting a Scheduled Backup

Mon, 06 Feb 2012 11:18:54 -0400

This article provides instructions on using the SiteWorx control panel to delete an existing backup file on your account. Prerequisites * An existing SiteWorx account. Notes * If you delete your Web site, any backup files for the site (stored in '/home///iworx-backup') will also be deleted. Therefore, if you want to retain one or more backup (.tgz) files, be sure to download the desired .tgz file(s) to your local hard drive before you delete your Web site.

Deleting an Existing Secondary User Account

Thu, 09 Feb 2012 12:29:09 -0400

Deleting an Existing Secondary User Account This article provides instructions on deleting an existing secondary user account from your SiteWorx account. Prerequisites * You must be the primary user on an existing SiteWorx account. Notes * If desired, you can choose to disable the user's account, rather than deleting it altogether. To disable a secondary user account, click the Edit link next to the user's name, and then de-select the "Login" permission. This will make the status of the…

Disabling/Enabling Local Mail Delivery

Fri, 14 Oct 2011 16:50:08 -0400

By default, local mail delivery is enabled, which means that mail traffic for any e-mail account set up on your domain is automatically routed through the Nexcess mail servers. Disabling Local Mail Delivery If you need to disable local e-mail delivery for your domain altogether:

Downloading a Backup File

Mon, 06 Feb 2012 11:36:20 -0400

When a backup is created, all of the files included in the backup are compressed into a single Gzipped TAR file (.tgz). This article provides instructions on downloading an existing backup file (.tgz) to your computer. Prerequisites * An existing SiteWorx account. * An existing backup file.

Editing the Settings for a Secondary User Account

Wed, 01 Feb 2012 21:06:52 -0400

Editing the Settings for a Secondary User Account This article provides instructions on changing the login information and preferences on a secondary user's account. If you are the primary user, you can also change permissions on an existing secondary user account.

Editing the Settings for a Secondary User Account

Wed, 01 Feb 2012 21:06:52 -0400

Editing the Settings for a Secondary User Account This article provides instructions on changing the login information, preferences, or permissions on an existing secondary user account. Prerequisites * An existing SiteWorx account. * An existing secondary user on your account.

Enabling/Disabling Bounce Messaging

Fri, 14 Oct 2011 15:12:48 -0400

SiteWorx provides a feature that allows you to control what happens in the event that messages are sent to nonexistent e-mail boxes on your domain. For example, if the e-mail account once existed but has been removed or changed, a bounce message will inform the sender that the e-mail address is no longer valid.

Disabling Local Mail Delivery

Fri, 14 Oct 2011 15:12:48 -0400

If you need to disable local e-mail delivery so that you can use a remote mail server, or if you simply want to disable e-mail for your domain altogether, refer to Using a Remote Mail Server.

Enabling DomainKeys

Fri, 06 Jan 2012 20:20:29 -0400

This article explains DomainKeys and provides instructions on how to enable them through your SiteWorx account. DomainKeys (or DKIM - DomainKeys Identified Mail) is an e-mail authentication system designed to verify the DNS domain of an e-mail sender, and the integrity of the message sent by the sender, thereby minimizing risk of issues such as e-mail spoofing.

Creating and Managing E-mail Filters

Fri, 14 Oct 2011 15:12:48 -0400

This article provides instructions on using SiteWorx to set up e-mail filters so that incoming messages that are sent from specific e-mail addresses, or that contain specific text in the subject line, are either automatically deleted or delivered to the IMAP Spam folder (if applicable), depending on the Filter Action that you specify.

Using a Remote Mail Server

Fri, 28 Oct 2011 22:40:55 -0400

This article provides instructions on using the SiteWorx Remote Setup feature to disable local mail delivery so that you can direct your mail traffic to a remote mail server. For example, if you want to use an outside mail server, or you simply want to disable e-mail delivery for your domain altogether (in the latter case, you would not need to modify the MX record).

Managing Spam Settings

Fri, 14 Oct 2011 16:34:07 -0400

This article provides instructions on using your SiteWorx account to enable SpamAssassin and configure mail handling rules for handling messages flagged as spam. Prerequisites * An existing SiteWorx account. * An e-mail box with local mail delivery ENABLED. If you need to enable local mail delivery for your domain's e-mail box, refer to Disabling/Enabling Local Mail Delivery.

Enabling Sender Policy Framework (SPF) Records

Fri, 28 Oct 2011 22:42:12 -0400

Sender Policy Framework (SPF) is an email validation system designed to prevent e-mail spam by verifying sender IP addresses. SPF allows administrators to specify which hosts are allowed to send mail from a given domain by creating a specific SPF record (or TXT record) in the Domain Name System (DNS). Mail exchangers use the DNS to check that mail from a given domain is being sent by a host sanctioned by that domain's administrators.

General E-mail Account Management Features (SiteWorx)

Fri, 14 Oct 2011 15:12:49 -0400

SiteWorx provides a variety of convenient features that allow you to manage your domain’s e-mail account(s), including e-mail aliases and autoresponders. This article provides information about these features as well as links to articles that provide detailed instructions on how to set up these features.

Allowing/Blocking Specific Host Names or IP Addresses

Wed, 01 Feb 2012 21:37:36 -0400

This article provides instructions on using your SiteWorx account to specify host names or IP addresses to be allowed or blocked from accessing your site, or a particular directory of your domain. Notes * Important: If you do not have experience in dealing with .htaccess files, we highly recommend that you contact for assistance. If handled incorrectly, an .htaccess file can cause major problems for your Web site!

Creating a .htaccess File

Wed, 01 Feb 2012 21:06:51 -0400

Creating a .htaccess File Before you can use the .htaccess file features, such as setting Access Control, creating custom error pages, and setting up MIME types, a .htaccess file must be created for either the entire domain ("domain-wide"), or a specific directory. This article provides instructions on using SiteWorx to create a .htaccess file for either.

Creating a URL Redirect Rule

Wed, 01 Feb 2012 21:06:51 -0400

Using SiteWorx control panel, you can set up your .htaccess file to redirect a specific URL to a different URL. For example, if a visitor has bookmarked a specific page on your Web site, and you have since changed the file name for that page, the visitor will automatically be redirected to the correct page. This article provides information about commonly used redirect types and also provides instructions on setting up a redirect rule for your domain, via the SiteWorx control panel.

Deleting a .htaccess File

Wed, 01 Feb 2012 21:06:51 -0400

This article provides instructions on using SiteWorx to delete a .htaccess file that currently exists for your domain. Prerequisites * An existing SiteWorx account. Instructions * Log in to your SiteWorx account. * On the main menu, click Hosting Features > Htaccess. * Locate the file that you wish to delete (from either the Global Directory Options section, or the Per Directory Options section). * When prompted to confirm the action, click Delete.

Enabling/Disabling a .htaccess File

Wed, 01 Feb 2012 21:06:51 -0400

This article provides instructions on enabling/disabling an existing .htaccess file, via SiteWorx. Notes * Important: If you do not have experience in dealing with .htaccess files, we highly recommend that you contact for assistance. If handled incorrectly, an .htaccess file can cause major problems for your Web site!

Creating & Managing Apache Handlers

Wed, 01 Feb 2012 21:06:50 -0400

A "handler" is an internal Apache command that dictates what action the Apache server needs to perform when a certain file type is called. When Apache sees a file, it has an action built in for that file type, and will perform that action. This article provides instructions on using SiteWorx to create your own custom Apache handlers and associated extensions, and to edit or delete an existing handler, as needed.

Creating & Managing Custom Error Pages

Wed, 01 Feb 2012 21:06:50 -0400

This article provides instructions on using your SiteWorx account to create and manage your own custom error pages. For example "404 - Page not found". Notes * Important: If you do not have experience in dealing with .htaccess files, we highly recommend that you contact for assistance. If handled incorrectly, an .htaccess file can cause major problems for your Web site!

Managing Default Character Sets

Wed, 01 Feb 2012 21:06:50 -0400

This article provides instructions on using SiteWorx to create, edit, or delete a default character set used for your domain's directory and its subdirectories. This is useful if you need to force UTF-8 (Unicode) support for your Web site, or if you use non-English characters.

Creating & Managing MIME Types

Wed, 01 Feb 2012 21:06:50 -0400

MIME types tell browsers how to display or output non-HTML files. This article provides instructions on adding your own, custom MIME types and associated extensions, via the SiteWorx control panel. This article also provides instructions on editing and deleting existing MIME types.

Managing Index Files

Wed, 01 Feb 2012 21:06:50 -0400

This article provides information on how to control the way Apache handles directories. You can set the default files Apache looks for when a browser requests a URL that doesn't end in a file name. You can also toggle whether Apache shows the contents of a directory when no default files are found.

Managing Redirects

Wed, 01 Feb 2012 21:06:50 -0400

:!: Add Related Articles This article provides instructions on editing and deleting an existing Redirect rule, via your SiteWorx account. Prerequisites * An existing SiteWorx. * An existing Redirect. Editing a Redirect Rule * Log in to your SiteWorx account. * On the main menu, click Hosting Features > Htaccess. * Under the Global Directory Options section, click the Redirects link. * Click the Edit link next to the redirect rule that you would like to edit. * In the Redirect From …

Preventing Bandwidth Theft (Hotlinking)

Wed, 01 Feb 2012 21:06:50 -0400

Bandwidth theft (also know as "hotlinking") occurs when someone links to a file on your Web site/server, from their Web site. For example, say you have uploaded a video that you created yourself onto your Web site. If that file is not protected, someone can easily link to the video file from their site; in turn, each time a visitor views your video from another's site, they are using YOUR bandwidth! Since you are limited to a certain amount of bandwidth (determined by your specific hosting packa…

Managing Cron Jobs

Wed, 01 Feb 2012 21:06:53 -0400

This article provides instructions on modifying/deleting an existing cron job, via your SiteWorx account. Prerequisites * An existing SiteWorx account. * An existing cron job. Editing a Cron Job * Log in to SiteWorx. * On the main menu, click Hosting Features > Cron Jobs. The System CRON Management page displays a list of all existing cron jobs. * Next to the job that you want to edit, click the Edit link. [SiteWorx Edit Cron Job Dialog Box] * On the Edit Cronjob dialog box, make…

Managing DNS Records

Fri, 06 Jan 2012 16:51:26 -0400

This article provides instructions on using your SiteWorx account to view/modify the various DNS records for your domain, including: ‘A’: To point a DNS name ("www.example.com") to an IPv4 address. ‘CNAME’: To point a name to another name (i.e. pointing "www.example.com" to "ftp.example.com"). This is desirable in some situations and allows you to set the IP address once for a given record and then point other records to it.

Enabling/Disabling Automatic Away ("Vacation") Message

Fri, 14 Oct 2011 15:12:49 -0400

For any existing e-mail box on your domain, you can set up (and enable/disable) an automatic reply that will be delivered to senders of messages that are sent to your e-mail account. For example, if you will be away on vacation, you can create an automatic message as a way to notify people that you will be away for a period of time.

Managing Spam Settings

Tue, 03 Apr 2012 10:43:12 -0400

Modifying E-mail Box Settings

Thu, 26 Apr 2012 19:42:14 -0400

Once an e-mail box has been created on your domain, you can modify its general settings (password, disk space, quota, etc.), as needed. Prerequisites * An existing SiteWorx account. * An existing e-mail box. Instructions * On the SiteWorx main menu, click Hosting Features > E-mail > Mailboxes. The E-mail Management page displays the e-mail boxes that currently exist on the domain. * Next to the e-mail box that you want to modify, click the [Edit] link. [E-mail Box Edit Dialog Box]

Setting Up a One-Time Backup

Mon, 06 Feb 2012 11:36:17 -0400

This article provides instructions on setting up a one-time backup of your hosting account files/data (e-mail, Web files, database, etc.), using the Backup feature in SiteWorx. Prerequisites * An existing SiteWorx account, with the correct login information.

Viewing Realtime Stats

Fri, 06 Jan 2012 19:16:32 -0400

This article provides instructions on using the SiteWorx Realtime statistics feature to view real-time bandwidth data for your site's inbound and outbound traffic. The bandwidth report provides the data for specific time frames (current day, last 7 days, and last 30 days), and also presents a visual representation (graph) of your traffic data (for each time frame).

Viewing Realtime Stats

Fri, 14 Oct 2011 15:12:50 -0400

Restoring from a Partial Backup File

Wed, 01 Feb 2012 21:06:52 -0400

This article provides instructions on restoring from an existing partial backup file, via SiteWorx. Notes * Restoring a SiteWorx partial backup file will overwrite existing data with the data stored in the backup file. * Full backups and structure-only backups cannot be restored from SiteWorx. These backup types need to be restored through NodeWorx by your system administrator. If you have a Shared or SIP plan, send an e-mail to Nexcess Support (), and specify the rea…

Setting up a Scheduled Backup

Mon, 06 Feb 2012 11:36:21 -0400

This article provides instructions on setting up a scheduled backup, via the SiteWorx control panel. Notes * You can also choose to create a one-time backup. Refer to Setting Up a One-Time Backup for instructions. * Full backups and structure-only backups CANNOT be restored through SiteWorx. They need to be restored through NodeWorx by your system administrator. If you have a Shared or SIP plan, send an e-mail to Nexcess Support (), indicating the date from which you …

SiteWorx Secondary User Account Management

Wed, 01 Feb 2012 21:06:52 -0400

Refer to the articles below for information on managing secondary user accounts on your SiteWorx account. ---------- * Adding a Secondary User to Your SiteWorx Account * Modifying the Settings for a Secondary User Account * Deleting an Existing Secondary User Account

Setting Up a Cron Job

Mon, 09 Jan 2012 10:44:48 -0400

Cron is a Linux utility that allows users to schedule jobs (commands or shell scripts) at specified time or date intervals. Cron can be used to automate downloading of e-mails, running virus scan, and other repetitive tasks that you would like to have run automatically, at a specific frequency.

Training SpamAssassin

Tue, 03 Apr 2012 11:18:01 -0400

This article provides instructions on how to train SpamAssassin mail filtering. Step 1: Enable Mail Filtering SpamAssassin must first be enabled by logging in to SiteWorx and going to Administration > Mail Options > Spam Settings and changing the SpamAssassin Status to on.

Updating Cron Variables

Mon, 09 Jan 2012 10:28:30 -0400

This article provides instructions on updating Cron variables (SHELL, PATH, AND MAILTO), via your SiteWorx account. Notes * Do not modify the Cron variables unless you have an understanding of how they work and what they control. * Note that PATH is the environmental variable for PATH, not the path to your script.

User Management (SiteWorx)

Wed, 01 Feb 2012 21:06:52 -0400

Refer to the following articles for instructions on creating and managing secondary user accounts on your SiteWorx account. NOTE: If you are a secondary user on a SiteWorx account, and wish to change your account settings, you will only be able to edit your login information and your preferences; you cannot change your account permissions. Only the primary user can change account permissions.

Using Webmail to Access Your E-mail Account

Mon, 17 Oct 2011 14:30:37 -0400

SiteWorx provides access to three different Web-based e-mail programs which you can use to retrieve and send e-mail from your domain’s e-mail account. Note There are no restrictions on which program that you decide to use (i.e., you can choose to use a different one each time that you log in if you like!)

Viewing Web Site Error/Access Logs

Fri, 06 Jan 2012 17:08:02 -0400

This article provides instructions on viewing error/access logs via your SiteWorx account. Prerequisites * An existing SiteWorx account. Instructions * Log in to your SiteWorx account. * On the main menu, click Administration > Logs. [SiteWorx Error/Access Logs Page] * If needed, select the desired log type from the Log File drop-down list. * If you want the log to be updated in realtime, select Yes from the Follow drop-down list. * Click the Show Log button. * To download the …

Viewing Webalizer Reports

Fri, 06 Jan 2012 19:12:09 -0400

This article provides instructions on using SiteWorx to access Webalizer reports, which provide Web site activity data, such as the number of hits, visits, referrers, visitors' countries, and the amount of data downloaded. These statistics can be viewed graphically and presented by different time frames, such as per day, hour, or month.

Viewing Bandwidth History (via SiteWorx)

Fri, 07 Oct 2011 16:38:09 -0400

Title

Thu, 29 Jul 2010 15:48:23 -0400

* Explanation: * Requirements: Step 1: *

Obtaining SSH Access

Mon, 06 Feb 2012 16:21:09 -0400

Obtaining SSH Access SSH (Secure Shell) is a secure method of connecting to another computer over a network. For example, you can connect to your hosting account and transfer files between it and your computer. This article provides instructions on obtaining SSH access so that you can connect to your hosting account using the SSH protocol.

Troubleshooting a Shell User Account

Thu, 02 Feb 2012 12:24:16 -0400

This article provides a "check list" of things that you should do to determine the cause of a shell user account failing to make an SSH connection. Notes * The information provided here is intended for advanced users (i.e., system administrators) who are familiar with SSH.

Using PSCP to Copy Files To/From Your Hosting Account

Mon, 06 Feb 2012 16:21:24 -0400

Using PSCP to Copy Files To/From Your Hosting Account Secure Copy or SCP is a means of securely transferring computer files between a local and a remote host or between two remote hosts. It is based on the Secure Shell (SSH) protocol. PSCP is a command-line program, and is included with the PuTTY terminal emulator application. This article provides instructions on setting up PSCP to securely copy files to and from your Nexcess hosting account, using the SSH protocol.

Using PuTTY to SSH to Your Hosting Account

Mon, 06 Feb 2012 16:20:48 -0400

Using PuTTY to SSH to Your Hosting Account PuTTY is an open-source SSH client for systems running Windows. This article provides basic instructions on setting up PuTTY to connect to to your hosting account, via the SSH protocol. Prerequisites * SSH access to your hosting account. If your account does not have SSH access enabled, or you are not sure, refer to Obtaining SSH Access.

Setting Up a SSL Certificate

Fri, 27 Apr 2012 09:21:18 -0400

Setting Up a SSL Certificate This article provides the basic steps that are needed to set up a SSL Certificate in SiteWorx. The information provided here is applicable to all shared hosting and SIP accounts, as well as any accounts that use the SiteWorx control panel for website management.

Nexcess Technical Support Documentation

Fri, 11 Nov 2011 11:44:48 -0400

Support Knowledgebase Articles This site contains support articles that are designed to save you time and help with common tasks. If at any time you have questions, have ideas for revisions, or would like to see a new support article regarding a specific topic, feel free to send an e-mail to .

Support Documentation Archives

Sun, 30 Oct 2011 21:12:08 -0400

Support Knowledgebase

Tue, 03 Apr 2012 10:39:24 -0400

Title of Article

Thu, 29 Jul 2010 15:44:04 -0400

* Explanation: The Title section should have an explanation that should answer the question "What is this?" for a casual Nexcess client. * Requirements: Anything special that the user needs, for example, a dedicated IP address for an SSL certificate.

Mozilla Thunderbird 3.x Setup

Tue, 02 Feb 2010 17:13:02 -0400

* Explanation: This article explains how to set up your E-Mail with encryption for Mozilla Thunderbird 3.x Step 1: Gather mailserver info * Your Welcome E-Mail contains almost all the information that you need to set up your E-Mail account. Ensure that you have all of the following information available:

Running a TraceRoute

Tue, 02 Feb 2010 16:59:47 -0400

Purpose: Traceroute can be used for a variety of diagnostic purposes. At times, support may instruct you to run traceroute to a particular domain or address. This will be referred to as the "destination of trace". The remote IP address is shown by traceroute if the destination specified is a resolvable address.

Updating NameServers for a domain

Fri, 30 Jul 2010 15:07:29 -0400

* Explanation: "NameServer" actually refers (incorrectly) to two different things: * In the context of "Updating" or "Repointing", "NameServer" is just a registered, resolvable FQDN (Fully Qualified Domain Name) that a DNS server listens on * The actual "NameServer" is a real DNS server that responds to queries for a particular domain. The domain must be set up properly on the DNS server for any useful response to be generated.

Upgrading To Magento 1.5.0.1

Tue, 11 Oct 2011 21:33:11 -0400

Upgrading To Magento 1.5.0.1 Magento version 1.5.0.1 was released on February 9th, 2011. It adds a number of performance improvements in the areas of dataflow and checkout, and comes with the hot new Magento Mobile module installed. While we have not run into the same sorts of upgrade woes that plagued the 1.3 and 1.4 releases, the upgrade method itself has changed due to the new Magento Connect version 2.

Using FTP/SFTP

Fri, 10 Feb 2012 13:58:36 -0400

Using FTP/SFTP FTP (File Transfer Protocol) is a method for transferring files from one host to another over the Internet. FTP is commonly used to download files from a Web site, or to upload files to a server (e.g., uploading a Web page file to your hosting account). FTP is ideal for transferring a large number of files at once; for example, all the files that make up an entire Web site. FTP is also handy for backing up your Web site/hosting account data.

Using .htaccess Files

Wed, 01 Feb 2012 21:06:44 -0400

.htaccess is a Web server configuration file that contains commands that "tell" Apache how to behave in certain instances; for example, what to do if a user enters a URL that points to a page on your site that no longer exists. Although .htaccess is "only" a file, it can be used to perform some very powerful functions geared toward customizing and improving a Web site's functionality - and security. Some of the most common uses of an .htaccess file restricting access to certain files or director…

view-e-mail-headers

Fri, 30 Jul 2010 23:30:14 -0400

Thunderbird: Select a message and press Ctrl + U. Right-click inside the new window containing the message headers and select Select All. Now press Ctrl + C on Windows or Command + C on Mac to copy the message headers to your clipboard. Outlook 2007: Double-click the message in your inbox so it opens in a new window. In the new window that opens, click the Dialog Box Launcher button. A new window titled Message Options will appear. Right-click inside the Internet Headers section and select…

View website error / access logs

Fri, 30 Jul 2010 23:30:31 -0400

* Explanation: This article describes how to view error and access logs in SiteWorx. * You can view these logs by logging in to SiteWorx and navigating to Administration -> Logs.

Web Site Management Tools & Applications

Wed, 01 Feb 2012 21:40:49 -0400

Cron Jobs * Setting up a Cron Job * Managing Cron Jobs * Updating Cron Variables .htaccess Files * Using .htaccess Files * Creating a .htaccess File * Enabling/Disabling a .htaccess File * Creating a URL Redirect Rule * Redirect Non-"www" URL to "www" URL * Allowing/Blocking Specific Hostnames/IP Addresses * Blocking IPs by Country * Creating/Managing Custom Error Pages * Creating/Managing Apache Handlers * Creating/ Managing MIME-Types * Creating/…

Web Site Software/Scripts/Services

Fri, 27 Apr 2012 11:48:11 -0400

This article provides links to information on setting up a variety of popular software/scripts/services (such as blogs and forums) to enhance your website. Notes * Some of the applications listed here can be installed and managed via SimpleScripts, which you can access directly through your SiteWorx account. An application listed with an asterisk (*) indicates that it is available to install via SimpleScripts.

Installing WordPress

Wed, 25 Apr 2012 10:19:05 -0400

This article provides step-by-step instructions on installing WordPress (3.3.1) to your hosting account, via SimpleScripts. Prerequisites * An existing SiteWorx account. Notes * These instructions assume that you are installing WordPress for the first time. If you are currently running a previous version of WordPress, and you want to upgrade, log in to SiteWorx and select Hosting Features > SimpleScripts. Under My Installations, follow the instructions for upgrading.

How to Install Xoops

Fri, 30 Jul 2010 13:12:21 -0400

* This article should describe the process of installing the Xoops CMS platform using SimpleScript. Step 1: Login to Siteworx and Access SimpleScript First login to your Siteworx account and select the "SimpleScript" option under the "Hosting Features" section of the left Siteworx Menu. Clicking this option will direct you to SimpleScript.