Pointing Your Domain Name to Nexcess Nameservers

This article provides information on what you need to do to point your domain name to the Nexcess nameservers. For example, if you have a domain name that is registered through a different provider, and you have purchased a hosting account with Nexcess, you will need to modify the nameservers for your domain in order for your Web site to be visible on the Web.

You will need to change your domain's nameserver settings if:

• Your domain is currently registered with a different provider (registrar).

• You registered your domain name with Nexcess, but did not have/purchase a hosting plan with Nexcess at that time.

• If Nexcess is the registrar for your domain name, and is also your hosting provider, your nameserver information is automatically updated for you (you do not need to change the nameserver information).

• If your domain name is registered with a different registrar, it is not necessary for you to transfer the domain name to Nexcess. All you have to do is point the nameservers for your domain name to the Nexcess nameservers.

• If you do not know who your domain provider is, you can use the "Find Your Domain Provider" tool provided by tucowsdomains.com.

• Please allow 24-72 hours after you have changed your domain's nameserver information, for your domain to be fully functional.

• A registered domain name.

• The Nexcess nameserver information, provided on the "Welcome" e-mail that was sent to you when your service/domain was activated.

The procedure for changing the nameserver settings varies, depending on the specific registrar that you used to register your domain.

When making the change, you will simply replace your current nameserver information with the appropriate Nexcess nameserver information, which is provided on the "Welcome" e-mail that was sent to you when your service was activated.

Example:

• ns1.nexcess.net
• ns2.nexcess.net

⇒ If you do not have your Nexcess nameserver information, send an e-mail to support@nexcess.net.

• If Nexcess is the registrar for your domain, follow the instructions under Nexcess/OpenSRS.

• If a different provider is the registrar for your domain, follow the instructions under Other Registrars.

If you registered your domain name with Nexcess (but did not have an existing - or purchase a new - hosting account with Nexcess at the time), follow the steps provided below. You will be instructed to log in to the the OpenSRS control panel to UNLOCK your domain, so that you can modify the nameservers for your domain.

NOTE: Your OpenSRS login information can be found on the "Welcome" e-mail that was sent to you when you registered your domain name.

1. Log in to the OpenSRS control panel.
2. Scroll down the page and then click on the Domain Locking link.
   The Domain Locking page will indicate (in red text) whether your domain is currently locked ("enable") or unlocked ("disable").
   The following example screen shows that a domain is "locked".
3. If your domain is currently set to Enable (locked), click the Disable option, and then click the Submit button.
   Now that your domain is unlocked, you can change the nameserver hostnames.
4. At the top of the main page, click the Name Servers option.
5. Scroll to the bottom of the page and click on the link that reads, "If you want to create or modify a name server based on domain name, click here".
6. Under the New HostName column, click inside the text boxes and overwrite the current hostnames with the Nexcess hostnames.
7. When finished, click the Save Configuration button.

If you registered your domain with a registrar other than Nexcess, follow the steps below.

1. Log in to your account with the company (registrar) that registered your domain name.
2. Contact the registrar's Technical Support, or refer to their documentation, for instructions on how to relocate your domain from their nameservers. (TIP: Refer to External Resources on this page to see if your registrar is listed.)

For your convenience, links to documentation for some of the common domain registrars are provided below:

Setting Nameservers for Your Domains

How Do I Change My Name Servers?

Managing Domain Name Servers

Don't know who your domain is registered with? Use this "Find Your Domain Provider" tool provided by tucowsdomains.com.

• Managing DNS Records
• Flush DNS Cache
• Running a Traceroute
• Domain Management