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How to cancel a SSL certificate

How to cancel a SSL certificate

What you need

  • Your Client Portal username and password. These were originally provided in the Nexcess Welcome Email, though you may have since changed them. If you cannot locate this information, click the Reset Password link on the Client Portal login menu or contact the Nexcess Support Team.

  • An existing SSL certificate attached to your Nexcess service.


ATTENTION: If you have overdue invoices for the service you wish to cancel, the option to cancel will be unavailable. For more information, refer to How to view account invoices, How to pay an invoice with a credit card, and How to pay invoices with PayPal. 

  1. Log in to the Client Portal.

  2. From the dashboard, click SSL.

  3. Locate the SSL certificate you wish to cancel. From the menu toggle, click Delete.

  4. Click Delete or Request  Cancellation to confirm, as appropriate.

  5. If prompted to provide feedback, complete all required fields, then click Submit.


For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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