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How to configure a remote mail server

How to configure a remote mail server

This article explains how to use the SiteWorx Remote Setup feature to disable local mail delivery in order to direct your email traffic to a remote mail server. 

What you need

  • An existing SiteWorx account with the appropriate access permissions to modify DNS records. 
  • If you plan on changing the MX record to point to a remote server, retain the correct information for the destination mail server.
  • An account on one of our shared servers. If you instead have an account on a dedicated server, edit your MX records using the method provided in How to configure DNS records in the Client Portal.


Attention: This procedure only works for clients on shared servers. If you are on a dedicated server, edit your MX records using the method provided in How to configure DNS records in the Client Portal.

  1. From the SiteWorx main menu, click Administration > Mail Options > Remote Setup.
  2. Under Action, click [Disable] for the domain that you want local delivery disabled. 
    E-mail Management:  Disabling Local Mail Delivery

  3. When prompted, click Disable to confirm.
    • If you are only disabling email for your domain, stop here.
    • If you need to configure email to point to a remote mail server, continue to Step 4.
      4. Under the MX Records section, click [Edit].
      5. Enter the appropriate settings for your remote mail server and click Save.
    • TTL: Time to Live; the number of seconds that a record will be considered valid by a server caching the information.
    • Preference Number: An integer, ranging from 0-65535, indicating the order in which records should be attempted. Lower numbers will be processed before higher numbers.
    • Mail Server: The name of the destination server where mail traffic will be directed.
      Edit MX Record using SiteWorx Remote Setup

Using webmail with custom MX records

Once you have disabled local delivery and provided custom MX records, Web-based email programs provided by InterWorx will now act as IMAP clients, provided that IMAP is supported by the mail server.


For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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