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How to configure DNS records in SiteWorx

How to configure DNS records in SiteWorx

Overview
This article explains how to use SiteWorx to add, edit, and delete DNS records for your domain.

Before proceeding

Use this procedure only if your nameservers are DNSXXX-1.NEXCESS.NET and DNSXXX-2.NEXCESS.NET, or if your account uses a shared server environment, or your changes will have no effect.

If you are unsure, identify your nameservers by performing a WHOIS lookup on your domain. If your domain uses NS1.NEXCESS.NET and NS2.NEXCESS.NET, use the procedure outlined in How to configure DNS records in the Client Portal

If your domain uses neither of the above, Nexcess does not manage your DNS. Contact the organization responsible for managing your DNS to make the necessary changes.

Procedures

You may use SiteWorx to create, edit, and delete various types of DNS records.

Adding CNAME records

  1. Log in to your SiteWorx account.

    • If you do not know your password, click Forgot your password on the login page.

    • If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email, or contact our Support Team.

  2. From the SiteWorx main menu, click Hosting Features > Domains > DNS Records (Figure 1).


    Figure 1. SiteWorx main menu; Hosting Features > Domains > DNS Records.

  3. Click View Records for the desired domain (Figure 2).


    Figure 2. DNS Management; View Records selection.

  4. From the Add a new drop-down list, select CNAME, and click Go (Figure 3).


    Figure 3. Add a new drop-down list with CNAME selection; Go button.

  1. In the Add DNS ‘CNAME’ Record panel (Figure 4), enter the required information and click Save.


    Figure 4. Add DNS ‘CNAME’ Record panel.

Creating and editing other records

  1. Log in to your SiteWorx account.

    • If you do not know your password, click Forgot your password on the login page.

    • If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email, or contact our Support Team.

  2. From the SiteWorx main menu, click Hosting Features > Domains > DNS Records (Figure 4).


    Figure 4. SiteWorx main menu; Hosting Features > Domains > DNS Records.

  3. Click View Records for the desired domain (Figure 5).


    Figure 5. DNS Management; View Records selection.

  1. From here, you may create, edit, or delete records.

    • To create a new record, from the Add a new drop-down list, select the appropriate type of record and click Go (Figure 6).


      Figure 6. Add a new drop-down list with CNAME selection; Go button.

      • Depending on your type of record, the panel that now appears will vary. Enter all required information (Figure 7). If you require assistance, contact our Support Team by email or through the Client Portal.


        Figure 7. One possible Add DNS Record panel (MX).

      • Click Save after filling all required fields or your changes will not take effect.

    • To delete or edit a record, choose the desired record from the provided list, click Delete or Edit (Figure 8), make the necessary changes, and confirm your changes.


      Figure 8. DNS Records panel; Delete and Edit selections.


For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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