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How to configure SiteWorx email autoresponders

How to configure SiteWorx email autoresponders

Overview
This article shows Nexcess clients can use SiteWorx to create and manage autoresponders for their domain. 

Overview

Autoresponders are a SiteWorx feature allows the configuration of automated replies to mail sent to your domain email accounts. Upon creation, autoresponders remain active until deleted. 

SiteWorx also provides a feature that allows you to set up an automatic reply for a specific email box on your domain. Unlike Autoresponders, this type of automatic reply can be enabled/disabled as needed. Refer to How to configure auto-reply messages in SiteWorx for details.

Before proceeding

These procedures require access to your SiteWorx account.

Creating autoresponders

Autoresponders remain active until deleted. 

  1. From the SiteWorx main menu, click Hosting Features > Email > Autoresponders (Figure 1).


    Figure 1. SiteWorx main menu; Hosting Features > Email > Autoresponders.

  2. In the Email Address field, type the name for your autoresponder (Figure 2).


    Figure 2. Email Management: Autoresponders panel and associated fields.

  3. In the Autoresponder Message field, type your message (Figure 2).
  4. Click Add (Figure 2).

Modifying auto-responders

  1. From the SiteWorx main menu, click Hosting Features > Email > Autoresponders.
  2. In the Existing Autoresponders section, locate the desired autoresponder and click Edit (Figure 3).


    Figure 3. Existing Autoresponders section; Edit selection.

  3. Make your desired changes, then click Save.

Deleting autoresponders

  1. From the SiteWorx main menu, click Hosting Features > Email > Autoresponders.
  2. Next to the autoresponder that you want to delete, click Delete (Figure 4).


    Figure 4. Existing Autoresponders section; Delete selection.

  3. When prompted for confirmation, click Delete.

 

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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