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How to create and edit reverse DNS records in the Client Portal

How to create and edit reverse DNS records in the Client Portal

Overview
This article shows how Nexcess clients can configure reverse DNS records within the Client Portal.

Table of contents

Prerequisites

You need your Client Portal username and password. These were originally provided in the Nexcess Welcome Email, though you may have since changed them. If you cannot locate this information, click ForgetPassword? on the Client Portal login menu or contact the Nexcess Support Team.

Definition

Rerverse DNS are chiefly used by servers to verify email messages. Many servers will reject email messages from domains or IP addresses that lack a reverse DNS record from the associated IP address.

Creating reverse DNS records

  1. Log in to the Client Portal.

  2. From the dashboard, click DNS > Reverse DNS. If this option does not appear, then it is unavailable for your IP address.

  1. Click Add PTR record.

  2. From the IP drop-down list, select an IP, then complete the Host/Domain field. When done, click Add Record.

  3. Add the domain name in the Domain field.

Editing reverse DNS records

  1. Log in to the Client Portal.

  2. From the dashboard, click DNS > Reverse DNS.

  3. On the Reverse DNS Records page, you will see all current reverse DNS records with this account. To edit one, locate your desired record and, from the menu toggle, click Edit.

  1. Edit the information as desired, then click Edit Record.


For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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