How to create MySQL database user accounts in SiteWorx

How to create MySQL database user accounts in SiteWorx

This article shows how Nexcess clients on physical (non-cloud) servers can use SiteWorx to create a new MySQL database user account for an existing MySQL database.

What you need

  • A Nexcess account on a physical (non-cloud) server. If you are a Nexcess Cloud client, instead contact our 24/7 Support Team by email or through the Client Portal for assistance.
  • Login information for your SiteWorx control panel account.
  • If you are a secondary user on another person's SiteWorx account, your user account must be have permission to create MySQL databases.


  • If you want a SiteWorx user other than yourself to manage databases through your SiteWorx account, you must first configure a secondary SiteWorx user account, assign the user to a database, and assign the appropriate permissions as directed below.


The creation of a new MySQL user involves two steps:

  1. Create the user 
  2. Assign the user to a database

Create the user 

  1. From the SiteWorx main menu, click Hosting Options > MySQL > Users

  2. In the MySQL Database User Management section, enter a username and password:

    1. For the password, either enter your own or click Generate to have SiteWorx create one for you. If you did not choose to generate a password, you must enter the password again in the Confirm Password field. 
    2. Note of the password; you will reference it when preparing applications to use this database.

  3. Click Add. The new user will appear in the Existing MySQL User section below. 

  4. Proceed to the next section.

Attention: SiteWorx automatically prefixes the database user name with the first eight characters of your domain name. For example, if your domain name is and the user name that you assigned to the account is jdoe, the name will appear as examplec_jdoe. If you are configuring an application that will be using one of your MySQL databases, specify the complete database and database user name.

Assign the user to a database

  1. In the SiteWorx main menu, select Hosting Options > MySQL > Databases.

  2. In the Existing Databases section, locate the desired database and select Manage Users.

  3. From the User drop-down menu, select the appropriate user. 
    Assigning Permissions to a New MySQL User
  4. By default, all permission check boxes are selected. To remove a permission, clear the corresponding check box. Refer to the Table 1 in the Permissions section below for more information.
  5. In the When Connecting From field, either leave it empty to allow the user to connect from any hostname, or specify the hostname the user must connect from (Figure 4).  
  6. Click Add.


The following table defines the available permissions for application to a MySQL user. The order in which the permissions are listed reflects the order in which they are provided on the SiteWorx MySQL Database Management menu.

User PermissionOperations Allowed
Select Select rows from tables in the database
Create Create new databases or tables
Alter Alter the table structure
Show View Show views
Insert Insert rows into tables
Drop Drop (remove) existing databases and tables. If this permission is enabled for a user, the user will be able to drop the database in which the MySQL access privileges are stored .
Create Temporary Table  Create temporary tables
Create Routine Create stored routines (procedures and functions)
Update Update database table rows/data
References Not currently used
Lock Tables Lock tables in the database
Alter Routine Modify (alter) stored routines
Delete Delete data/rows in database tables
Index Create or remove indexes
Create View Create a new view
Execute Execute stored routines (procedures and functions)


For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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