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How to enable and disable auto reply messages

How to enable and disable auto reply messages

This article explains how Nexcess clients can use SiteWorx to enable and disable automatically generated reply messages for their domain.


For any existing email addresses on your domain, you can enable or disable an automatic email reply to incoming emails. One common application is to set a vacation message to respond to incoming emails, and then disable and enable the auto-reply as needed.

The automatic Vacation Message is not the same as an Autoresponder, which is sent whenever your domain receives an email. Refer to How to configure SiteWorx email autoresponders for more information.


  1. From the SiteWorx main menu, click Hosting Features > Email > Mailboxes (Figure 1).

    Figure 1. SiteWorx main menu; Hosting Hosting Features > Email > Mailboxes. 

  2. From the Email Management page, locate your desired email address and click Edit (Figure 2).

    Figure 2. Existing Email Boxes section; Edit selection.

  3. In the Vacation Message field (Figure 3), type your desired text.

    Figure 3. Email Box: Edit panel; Vacation Message field.

  4. To enable or disable the automatic message, select the Yes or No radio buttons (Figure 4) as needed.

    Figure 4. Email Box: Edit panel; Yes and No radio buttons.

  5. Click Save.
  6. In the Existing Email Boxes section, a palm tree icon now appears for the email address with enabled auto-reply messages (Figure 5).

    Figure 5. Existing Email Boxes section; palm tree icon.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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