How to manage firewall whitelists in SiteWorx

Overview
This article outlines how Nexcess clients can use SiteWorx to whitelist an IP address.

Definition

A whitelist is used to give authorization to specific IP addresses to gain access to Nexcess servers using services such as SSH, FTP, or remote MySQL access.

Attention: Whitelisting your IP alone will not grant SSH access. See How to enable SSH access for more information.

Procedure

1. Log in to your SiteWorx account.
   • If you do not know your password, click Forgot your password on the login page.
   • If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24-hour Support Team for assistance.
2. From the SiteWorx main menu, click Hosting Features > Firewall Rules (Figure 1). 
   
   Figure 1. SiteWorx main menu; Hosting Features > Firewall Rules.
   
   
3. In the IP address field, enter the IP address to be whitelisted, or select Whitelist my current IP, if appropriate (Figure 2).
   
   Figure 2. page; IP address, Port, and CIDR options.
   
   
4. From the Port drop-down list, select the SSH, FTP, or MYSQL check boxes, as desired (Figure 2)
5. Click Submit (Figure 2).
6. When necessary, you may remove any whitelisted IP by clicking Delete in the corresponding entry (Figure 3).
   
   Figure 3. Delete selection for whitelisted IP address.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.