How to manage firewall whitelists in SiteWorx

How to manage firewall whitelists in SiteWorx

his article outlines how Nexcess Classic (non-Cloud) clients can use SiteWorx to whitelist an IP address.

A whitelist is used to give authorization to specific IP addresses to gain access to Nexcess servers using services such as SSH, FTP, or remote MySQL access.

ATTENTION: Whitelisting your IP alone will not grant SSH access. See How to enable SSH access for more information.


ATTENTION: This method only applies to Nexcess Classic (non-Cloud) clients. If you use Nexcess Cloud, please contact our 24/7 Support Team by email or through the Client Portal for assistance.

  1. Log in to your SiteWorx account.
  2. From the SiteWorx main menu, click Hosting Features > Firewall Rules

  3. On the Managing Domain page, enter the IP Address (1), or click Whitelist my current IP, if appropriate. Select your services (2). In the Direction section, choose either Incoming or Outgoing (3). Click Submit (4) when done.

  4. When necessary, you may remove any whitelisted IP by clicking Delete in the corresponding entry.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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