How to perform one-time backups with SiteWorx

How to perform one-time backups with SiteWorx

This article explains how Nexcess clients on physical (non-cloud) servers can use SiteWorx to perform a one-time backup of your hosting account files and data. 

What you need

  • A Nexcess account on a physical (non-cloud) server.

  • Full backups and structure-only backups cannot be restored through SiteWorx. They must be restored through NodeWorx by your system administrator. If you have a Shared or SIP plan, send an email our Nexcess Support Team with the target restoration date as well as the names or categories of files you want restored.  

  • After a backup is complete, the backed up files are compressed into a .tgz file and stored at the specified location. You can open it using common file compression programs such as WinZip, Zipeg, tar,  gunzipx, and others. Refer to How to download backup files with SiteWorx and How to restore partial backups with SiteWorx for more information. 


ATTENTION: By default, all SiteWorx accounts have backups disabled. To enable them, contact our Support Team by email or through the Client Portal.

This procedure outlines how to perform a one-time backup. If you wish to schedule automatic backups at weekly or monthly intervals, refer to How to schedule automatic backups with SiteWorx.

ATTENTION: Performing a backup will store the backup onto your server and thus affect your disk space. You may check your available disk space from the SiteWorx home page.

  1. Log in to your SiteWorx account.

  2. In the main menu, click Backups > Backup Now.
    Setting up Backup Type and Location

  3. In the "Additional input is required" panel, from the Backup Type drop-down list, select one:

    • Full Backup: Backs up all web files, databases, and email settings. This will not save individual emails. 
    • Partial Backup: Backs up only the elements you choose. You will make this selection after you click Continue.
    • Structure-Only Backup: Backs up only information related to your SiteWorx account, such as usernames, passwords, quotas, and other settings. 

  4.  In the same panel, from the Backup Where drop-down list, specify the location to store the backup. Regardless of your choice, you may also use SiteWorx to retrieve the backup. Refer to How to download backup files in SiteWorx for more information.

    • Default Location: Stores the backup at the following path, where [username] is the first 8 characters of your domain name, and [] is your domain name:  /home/[username]/[]/iworx-backup/
    • Local File: Stores the backup at the location you specify after you click Continue.
    • FTP: Stores the backup on another server using FTP; you will enter additional details during Step 6.  
    • SFTP/SCP: Stores the backup on another server using SFTP or SCP; you will enter additional details during Step 6.  

  5. Click Continue.

  6. The Create Backup panel will now ask for additional information, which will depend on the choices you made in Step 3 and Step 4:

    1. In the Email status to: field, enter the email address to receive backup status updates. By default, SiteWorx uses the email address associated with your SiteWorx account.
    2. If you selected a partial backup in Step 3, in the Backup Type section, indicate the data type or types to be backed up. 
    3. If you selected FTP or SFTP/SCP in Step 4, in the Backup Where section, enter the path, login credentials, hostname, and port.
    4. In the Backup When section, indicate your preferred hour and day for the backup to occur.

  7.  Once you have specified all of the necessary information, click Schedule Backup. The duration of the operation will vary according to your individual choices, but SiteWorx will send a notification email designated in Step 6a when complete.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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