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How to purchase standard SSL certificates

How to purchase standard SSL certificates

This article explains how Nexcess clients can use SiteWorx to purchase standard SSL certificates.

Attention: This procedure only works for Nexcess clients who are not enrolled in our cloud service. If you are a Nexcess Cloud client, contact our Support Team to receive your private key and CSR. For inquiries, contact our Sales Team.

In order to purchase a SSL Certificate, you must first create a Certificate Signing Request (CSR) within SiteWorx (non-Cloud clients only). Refer to How to generate a CSR to learn how to create, view, and copy your CSR to your clipboard, which you will need later in this procedure. 

  1. In your web browser, visit the SSL Certificates page of our website.
  2. Locate the SSL Standard package and click Sign Up . 

  3. From the Term drop-down list, select your desired term.
  4. In the Certificate Signing Request field, paste the CSR you created in How to generate a CSR and be sure to include -----BEGIN CERTIFICATE REQUEST----- and -----END CERTIFICATE REQUEST----- .

    Attention: If you are a Nexcess Cloud Client, you must contact our Support Team, who will generate your private key and CSR for you.

  5. In the Approver Email drop-down list, select the email address to receive confirmation. This list will show the email address originally registered with that domain. If you do not have access to that email address, you can use SiteWorx create a mailbox for one of the following email addresses, then configure your mail client to access that mailbox:

    Attention: If you are pre-creating emails or directing someone to do so, we recommend using ""administrator@<domain>", not "admin@[domain]" , which is not present on some orders.  

    • admin@<domain>
    • administrator@<domain>
    • hostmaster@<domain>
    • postmaster@<domain>
    • webmaster@<domain>

  6. Confirm your total, click ADD TO CART, then click PLACE ORDER. If, at any point, you are prompted to enter your Client Portal credentials, you may locate them in your Nexcess Welcome Email. If you cannot locate this information, click Reset Password or contact our Support Team for assistance.

  7. After you place the order, the email address specified in Step 5 will receive a confirmation email, and the Nexcess Provisioning Team will contact you within 1 business day. 

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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