How to resize your Nexcess Cloud account

What you need

• Your Client Portal login credentials. If you cannot locate them, click Forgot Password? on the login page.

• An existing Nexcess Cloud account. See How to create Nexcess Cloud accounts for more information.

Billing pro-rate

Depending on your selection, we will immediately charge or credit the credit card attached to your account with a prorated amount based on the amount of days remaining in the month and the relative cost of your new plan.

Step 1: Access your cloud account dashboard

ATTENTION: If you wish to move between shared and dedicated environments, contact our Support Team by email or through the Client Portal.

To access your cloud account dashboard, log in to the Client Portal. From the home page, click Services > Cloud Accounts.

Step 2: Select account

Either click its name, or select Account Dashboard from the menu toggle.

Step 3: Select and execute your upgrade

1. Select MENU > SERVICE LEVEL.
   

2. Click UPGRADE, even if you plan to resize to a smaller plan.
   
   

3. Select your desired plan, then click RESIZE.
   
   
   

4. If you use a dedicated environment, you will be prompted to reboot. Click CONFIRM when ready.
   

Your upgrade is complete!

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.