Contact
Site: US UK AU |

How to resolve the SSL warning when logging in to SiteWorx


How to resolve the SSL warning when logging in to SiteWorx

Overview
This article explains why you may ignore the SSL warning within SiteWorx when using a dedicated server.

Problem

If you use a Nexcess dedicated server, most browsers create a warning when you log into SiteWorx (Figure 1).

Screenshot - 2_23_2015 , 11_57_16 AM.png

Figure 1. SSL warning.

Note that browsers do not show this warning to clients when logging into SiteWorx on Nexcess shared server plans.

Solution

You may ignore this warning. We use a self-signed SSL certificate for SiteWorx on our clients’ dedicated servers to prevent malevolent entities from impersonating nexcess.net.

Every SSL certificate contains two parts: identity verification and encryption. Most browsers verify the identity of the site through a third-party service, such as Comodo. Though our self-signed certificates are fully encrypted, they cannot be verified by third parties. Even though your browser issues the warning, you may ignore the warning in this context. Most browsers will permit you to ignore the warning and will store the SSL certificate’s legitimate status for future access.  

If you prefer not to ignore this warning and can provide a valid SSL certificate, the Nexcess Support Team can install it for you. After installation, you can access your SiteWorx account by entering the web address in the following format:  

Attention: The Support Team cannot provide you with an SSL certificate. If you require one, visit our website.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
 
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to change PHP versions in SiteWorx
Added on Mon, Aug 13, 2018
What is a CSR?
Added on Mon, Sep 8, 2014
What are SSL certificates?
Added on Thu, Sep 13, 2018
How to restart your server
Added on Mon, Jan 26, 2015
How to create a subdomain with SiteWorx
Added on Mon, Aug 5, 2013
What is a chain of SSL certificates?
Added on Tue, Feb 24, 2015
What is a premium SSL certificate?
Added on Thu, Feb 5, 2015
What is an extended validation (EV) multi-domain SSL certificate?
Added on Thu, Feb 5, 2015
How to change permissions for MySQL users
Added on Mon, Jul 29, 2013
How to enable Let’s Encrypt
Added on Fri, Jul 27, 2018