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How to retrieve email headers

How to retrieve email headers

Overview
This article shows how to use various email clients to retrieve email headers, which can provide useful information about unwanted emails or emails that fail to send as directed.

This article shows how to retrieve email headers for a variety of email clients. 

If you were directed by our Support Team to retrieve these headers, you should cut-and-paste them into a Support ticket and send it by email or through the Client Portal.

Locate your email client in the provided list and click it to learn how to retrieve email headers for that client.

Apple Mail

  1. In the mailbox, highlight the message to view the headers.
  2. From the View menu, click Message then Raw Source (Figure 1).

Figure 1. View menu, Message > Raw Source.

  1. You will now see the headers in a new window (Figure 2). If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

  

Figure 2. Headers in Apple Mail. 

Gmail

  1. Locate and open the email message headers you to view.
  2. On the right, click the drop-down list  and click Show original  (Figure 3).

    Figure 3. Gmail inbox, Show original selection.

  3. You will see the email headers in plain-text. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

Mozilla Thunderbird

  1. Open the relevant email message and, on your keyboard, press Ctrl + U. 
  2. Right-click inside the new window containing the message headers (Figure 4) and click Select All


    Figure 4. Email headers in Mozilla Thunderbird.

  3. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

Outlook

This section explains how to retrieve email headers for Outlook 2010+ and Outlook 2007.

Outlook 2010+

  1. Locate the email message containing the headers to be retrieved and open it.
  2. Click File > Properties (Figure 5).


    Figure 5. File > Properties in Outlook 2010.

  3. You will now see header information in the Internet headers window. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

Outlook 2007

  1. Locate the email message containing the headers to be retrieved and open it.
  2. From the Message tab, in the Options group, click the Dialog Box Launcher (Figure 6). 


    Figure 6. Dialog Box Launcher in Outlook 2007.

  3. You will now see header information in the Internet headers window. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

Webmail

Horde

  1. Log in to Horde, click the relevant email message, then click Show All Headers (Figure 7).

    Figure 7. Show All Headers selection in Horde.

  2. You will now see the email headers. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

RoundCube

  1. Log in to RoundCube and click the relevant email message.
  2. Click the arrow to view the email headers (Figure 8). If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

Figure 8. RoundCube Inbox.

SquirrelMail

  1. Log in to SquirrelMail and click the email containing the desired headers.
  2. In the Options: list, click View Full Header (Figure 9).


Figure 9. View Full Header selection.

  1. You will now see the email headers. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

Windows Live Mail

  1. Locate the email to view the headers.   
  1. Right-click the email and click Properties (Figure 10).

    Figure 10. Properties selection in Windows Live Mail.

  2. In the new panel, click the Details tab (Figure 11).  

    Figure 11. Details tab.

  3. You will now see the email headers. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

 

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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