Contact
Site: US UK AU |

How to set the return-path email in Magento

How to set the return-path email in Magento

Overview
This article shows how to set the return-path within your Magento installation to correct issues with sending emails to specific providers, such as when they inaccurately flag them as spam.

Purpose

Setting the return-path email designates an email address for all failed emails. By default, most mail servers use the server’s email address for failed deliveries, preventing you from seeing those failed emails.  It also resolves issues with customers not receiving system emails relating to registration, password recovery, and order notification.

Procedure

Use the following procedure to set the return-path email:

  1. Log in to your Magento Admin Panel.

  2. Select System > Configuration (Figure 1).


    Figure 1. Magento Admin Panel; System > Configuration.

  3. In the Configuration menu, scroll down until you see the Advanced sub-menu, then click System (Figure 2).


    Figure 2. Configuration menu; Advanced > System.

  4. In the System menu, click Mail Sending Settings, and from the Set Return-Path drop-down list, select Specified (Figure 3).


    Figure 3. System menu; Mail Sending Settings > Set Return-Path > Specified

  5. In the Return-Path Email field, provide your desired email address (Figure 4).


    Figure 4. Return-Path Email field and sample email address.

  6. Click Save Config (Figure 5).


    Figure 5. System panel; Save Config button.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

Article Rating (4 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
 
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to set up Android email
Added on Wed, Sep 21, 2016
How to fix display issues with IMAP folders in Outlook
Added on Thu, Mar 2, 2017
Creating and managing email groups
Added on Mon, Aug 5, 2013
What is Turpentine?
Added on Thu, Aug 28, 2014
How to change your Magento 1.x password
Added on Wed, Nov 30, 2016
How to issue a reindex in Magento
Added on Fri, Nov 15, 2013
How to allow Outlook to connect over TLS 1.1/1.2
Added on Mon, Jun 25, 2018
How to flush your Magento cache
Added on Tue, Mar 1, 2016
What is Varnish?
Added on Thu, Aug 28, 2014
How to configure Magento to use your SSL certificate
Added on Mon, Feb 29, 2016