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How to set up FileZilla

How to set up FileZilla

This article shows how to connect to your hosting account using the FileZilla FTP client, v3.5.2.

What you need

  • An existing FTP account on your domain
  • Your FTP account login and server information provided in your Nexcess Welcome Email.
  • FileZilla installed on your computer. For download and installation instructions, refer to the FileZilla website.


Attention: Our servers require TLS encryption on FTP, also known as FTP over TLS. You will specify this setting during Step 4.

  1. Launch FileZilla.
  2. Click Site Manager.
    FileZilla Toolbar:  Site Manager Button
  3. Click New Site

  4. Enter the appropriate information for your FTP account:
    1. Host: Type your FTP server hostname provided in the Nexcess Welcome Email.
    2. Logon Type: Normal.
    3. User and Password: Type your FTP account user name and password.
    4. Encryption: Require explicit FTP over TLS.

  5. Click Connect.
    • If the connection is successful, the screen displays your local root directory on the left side or Local site, and the contents of your hosting account on the right side or Remote site.
    • If connection is not successful, refer to the Troubleshooting section below.
  6.  Refer to How to use FileZilla as necessary.


If you are not able to establish a connection, check the following:

  • If your Nexcess Web hosting account is new, your DNS pointing may still be pending. Instead of using your domain name in the Server or URL box, use the temporary FTP host name that was provided to you in the Welcome Email under the section, Your Temporary Domain.
  • The connection may have firewall or proxy issues that can be resolved by changing the transfer setting to "passive" mode. To set passive mode, open Site Manager, click Transfer Settings tab, and then select the Passive option.
  • If you still need assistance, contact the Nexcess Support Team.

External Resources


For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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