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How to switch Client Portal accounts

How to switch Client Portal accounts

Overview
This article explains how Nexcess clients can switch between Client Portal accounts when they are assigned to multiple accounts.

What you need

  • Your Client Portal username and password. These were originally provided in the Nexcess Welcome Email, though you may have since changed them. If you cannot locate this information, click Forgot Password? on the Client Portal login page or contact the Nexcess Support Team for assistance.

  • You must have already be assigned to more than one account. For more information about adding users, see How to add or delete users from the Client Portal.

Procedure

  1. Log in to the Client Portal.

  2. On the dashboard, from the <Your Name> drop-down list, select Switch Client.

  3. Select the radio button corresponding to the desired client, then click Login.  

     

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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