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How to use FIleZIlla

How to use FileZilla

This document demonstrates how to use just one of many available FTP clients, FileZilla, to transfer files to and from your server.

FTP definition

Attention: For security reasons, our servers require TLS encryption on FTP, also known as FTP over TLS

FTP is one method of transferring files from one host to another over the Internet, and it is often  used to download or upload files to or from a server. It may transfer individual or large numbers of files, and can also serve as a means to transfer backups of your website data. FileZilla is one example of an FTP client, and FileZilla is free and relatively easy to use for people new to the concept.


Install FileZilla

To install FileZilla, download it from the FileZilla website and run the installation file. If necessary, refer to How to set up FileZilla.

Add FileZilla to your server’s firewall whitelist with SiteWorx

Since FTP clients run on your computer or device, they use the IP address associated with that device. Your server’s firewall will block this IP address until you add it to your firewall’s whitelist. The easiest method uses SiteWorx; refer to How to manage firewall whitelists in SiteWorx for more information.

Transfer files as needed

This section provides a basic overview of how to use FileZilla to transfer files to and from your server.

  1. Launch FileZilla. The main menu will appear and resemble the image below.
    • The Local site window on the left shows your computer or device’s local files.
    • The Remote site window on the right shows your servers files. It is blank because you have not yet connected to the server.
  2. If you have previously configured FileZilla to connect to your server, from the Quickconnect drop-down list, select the relevant entry and skip to Step 3. Fill the Host, Username, and Password fields show below with values found in the FTP Credentials section of your Welcome Email. If you cannot locate your Welcome Email, contact our Support Team by email or through the Client Portal.

  3. Hit Enter. If successful, the Remote site window will populate with your server’s data.

  4. You may now upload, download, or delete files as desired using methods common to most file-management systems. By default, FileZilla opens the root directory of your website.
    • If you are uploading files to your server, note that certain applications require installation into a specific directory or subdirectory to function. One example follows:
    • The following example shows how to  upload web_file_01 to the users directory on the server.
      1. In the Remote site window, select the users folder. In the Local site window, select web_file_01.

      2. Upload the file by either clicking on it and dragging it to the var folder, or by using the contextual menu.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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