Site: US UK AU |

How to use TraceRoute

How to use TraceRoute

TraceRoute is a TCP/IP utility that allows you to trace a network connection from one location to another in order to diagnose network connection issues.


Follow the instructions pertaining to your operating system (OS).

Windows XP and later

  1. Perform one of the following steps:
    1. Windows XP: Click Start > Run. Type "cmd."
    2. Windows 7: Click Start and type "Run" in the Search programs and files field, then type "cmd."
    3. Windows 8: Click the Windows Explorer icon, then the File menu. From the File menu, click open command prompt.
    4. Windows 10: Click the Windows icon on the lower left, then type "cmd."
  2. At the command prompt, type "tracert" followed by a space and then the target IP address or domain name. For example: tracert destination. 
  3. Click Enter.
  4. To copy the results to send to our Support Team: 
    1. Right-click anywhere on the screen and click Select All (Figure 1).
      'Select All' Traceroute Results

 Figure 1. Select All

b.  Open a text editor, and hit Ctrl-V to paste the results to a text editor of your choice. 


  1. From the toolbar, click Go and then select Utilities.
  2. Open the Network Utility.
  3. From the Network Utility window, click Traceroute.
  4. Type the destination IP address or domain name) and click Trace.
  5. Copy the results to send to the Nexcess Support Team by clicking inside the window and copy the results.
  6. Open a text editor and paste the results.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to create secondary domains in Nexcess Cloud
Added on Fri, Jun 1, 2018
What is the PHP-FPM limit (max_children)?
Added on Mon, Nov 23, 2015
Installing Revive Adserver on your site
Added on Mon, Dec 30, 2013
How to transfer files using WinSCP
Added on Fri, Aug 15, 2014
Domain registration frequently asked questions
Added on Fri, Jan 31, 2014
What is memcached?
Added on Tue, Jul 22, 2014
How to use search engine robots
Added on Tue, Dec 31, 2013
How to create and edit DNS zones in the Client Portal
Added on Mon, May 7, 2018
What are HTTP status codes?
Added on Tue, Jan 6, 2015