How to use TraceRoute

How to use TraceRoute

TraceRoute is a TCP/IP utility that allows you to trace a network connection from one location to another in order to diagnose network connection issues.

Follow the instructions for your operating system (OS).


  1. Perform one of the following steps:
    1. Windows XP: Click Start > Run. Type "cmd."
    2. Windows 7: Click Start and type "Run" in the Search programs and files field, then type "cmd."
    3. Windows 8: Click the Windows Explorer icon, then the File menu. From the File menu, click open command prompt.
    4. Windows 10: Click the Windows icon on the lower left, then type "cmd."

  2. At the command prompt, type "tracert" followed by a space and then the target IP address or domain name. For example: tracert destination. 

  3. Click Enter.

  4. To copy the results to send to our Support Team:

    1. Right-click anywhere on the screen and click Select All.
      'Select All' Traceroute Results
b.  Open a text editor, and hit Ctrl-V to paste the results to a text editor of your choice. 


  1. From the toolbar, click Go and then select Utilities.

  2. Open the Network Utility.

  3. From the Network Utility window, click Traceroute.

  4. Type the destination IP address or domain name) and click Trace.

  5. Copy the results to send to the Nexcess Support Team by clicking inside the window and copy the results.

  6. Open a text editor and paste the results.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to install Joomla
Added on Mon, Feb 25, 2019
How to create and edit DNS zones in the Client Portal
Added on Mon, May 7, 2018
Nexcess Acceptable Use Policy
Added on Thu, Jul 25, 2013
How to configure custom nameservers
Added on Thu, Jan 3, 2019
ICANN Owner Info Verification
Added on Tue, Jan 28, 2014
How to install dotProject
Added on Mon, Feb 25, 2019
What is whois?
Added on Mon, Feb 16, 2015
How to edit php.ini
Added on Mon, Feb 11, 2019
How to install and launch MTR
Added on Tue, Oct 8, 2013
What is the PHP-FPM limit (max_children)?
Added on Fri, Jan 25, 2019