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What are managed and unmanaged service plans?

What are managed and unmanaged service plans?

Overview
Clients using one of our dedicated servers may select a managed service plan that allows our staff to provide maintenance, security, and troubleshooting according to their needs. Unmanaged service plans, though less costly, provide significantly less support.

Managed service plan

Clients using one of our dedicated servers may select a managed service plan that allows our staff to provide maintenance, security, and troubleshooting on a scale appropriate to their needs. We offer three tiers of server management plans, but all management services are provided directly by our on-site staff.

For details regarding our available server management plans, visit our website.

Unmanaged service plan

For clients with an unmanaged service plan, our staff installs and maintains the hardware on a secure site and provides a reliable power source and network. In this plan, we do not provide software support or web security, and help from our Support Team will involve an hourly cost.

For 24-hour assistance any day of the year, contact our Support Team by email or through the Client Portal.

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